Desktop Support Engineer

2 weeks ago


St Louis, United States NETWORK AND DATA SOLUTIONS INTEGRATORS Full time

Join NDSI as a Desktop Support Engineer and be a part of optimizing agencies' IT systems. We are looking for a TS/SCI cleared Desktop Support Engineer to provide technical support, maintenance, and security for desktop systems at our intelligence customer's site in St. Louis, MO.

Your Impact:

  • Offer frontline support for desktop systems and troubleshoot hardware and software issues
  • Manage user accounts, permissions, and access rights
  • Install, configure, and maintain desktop operating systems and applications
  • Respond to and resolve user tickets professionally and in a timely manner
  • Perform regular system maintenance and updates for optimal performance and security
  • Assist with new technology implementation and software deployments
  • Document technical solutions and maintain a knowledge base for common issues
  • Collaborate with other IT teams to resolve complex issues and improve service delivery
  • Provide basic network troubleshooting and support
  • Conduct user training sessions on new software or hardware as required

Requirements:

  • Associate's degree in IT or related field, or equivalent experience
  • Minimum 5 years of experience in desktop support or similar IT role
  • Strong knowledge of Windows operating systems and Microsoft Office suite
  • Basic networking concepts and troubleshooting skills
  • Excellent customer service and communication skills
  • Security+ certification or ability to obtain within 90 days of hire
  • TS/SCI Clearance required and eligibility to obtain CI Poly
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Willingness to provide occasional after-hours support

Desired Skills:

  • Experience with remote desktop support tools
  • Knowledge of Active Directory and Group Policy
  • Familiarity with IT service management tools (e.g., ServiceNow)
  • Basic scripting skills (PowerShell, batch, etc.)
  • Experience in a government or intelligence community environment

Location: Customer Site, St. Louis, MO
US Citizenship Required



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