Desktop Support Engineer
2 weeks ago
Join NDSI as a Desktop Support Engineer and be a part of optimizing agencies' IT systems. We are looking for a TS/SCI cleared Desktop Support Engineer to provide technical support, maintenance, and security for desktop systems at our intelligence customer's site in St. Louis, MO.
Your Impact:
- Offer frontline support for desktop systems and troubleshoot hardware and software issues
- Manage user accounts, permissions, and access rights
- Install, configure, and maintain desktop operating systems and applications
- Respond to and resolve user tickets professionally and in a timely manner
- Perform regular system maintenance and updates for optimal performance and security
- Assist with new technology implementation and software deployments
- Document technical solutions and maintain a knowledge base for common issues
- Collaborate with other IT teams to resolve complex issues and improve service delivery
- Provide basic network troubleshooting and support
- Conduct user training sessions on new software or hardware as required
Requirements:
- Associate's degree in IT or related field, or equivalent experience
- Minimum 5 years of experience in desktop support or similar IT role
- Strong knowledge of Windows operating systems and Microsoft Office suite
- Basic networking concepts and troubleshooting skills
- Excellent customer service and communication skills
- Security+ certification or ability to obtain within 90 days of hire
- TS/SCI Clearance required and eligibility to obtain CI Poly
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Willingness to provide occasional after-hours support
Desired Skills:
- Experience with remote desktop support tools
- Knowledge of Active Directory and Group Policy
- Familiarity with IT service management tools (e.g., ServiceNow)
- Basic scripting skills (PowerShell, batch, etc.)
- Experience in a government or intelligence community environment
Location: Customer Site, St. Louis, MO
US Citizenship Required
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