We have other current jobs related to this field that you can find below
-
Land Focused Real Estate Agent
3 months ago
Natchitoches, United States American Forest Management, Inc. Full timeJob DescriptionJob DescriptionReal Estate Agent—Needed to Market Real Estate for Clients Natchitoches or Northern LouisianaAre you an independent powerhouse who likes to challenge yourself to see what you can accomplish? Do others come to you when they need to get something done, and they know you have the skills and energy it takes? Would you...
-
Life Insurance Sales Agent
3 months ago
Natchitoches, United States Kemper Full timeLocation(s) Natchitoches, Louisiana Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional...
-
Customer Service Representative
1 week ago
Natchitoches, United States TEJ Agency Full timeJob DescriptionJob DescriptionSalary: $15-$20 Per Hour DOECustomer Service RepresentativeProcess daily insurance mail, changes to, reinstatement of, and cancellation of insurance certificates. Duties include reviewing insurance policies to ensure that adequate insurance exists for the property and/or collateral. Working with and communicating with insurance...
-
Guest Services Representative
5 days ago
Natchitoches, Louisiana, United States Holiday Inn Express Full timeJob OverviewAre you enthusiastic about providing exceptional service and creating memorable experiences for guests? Join our team as a Guest Services Representative at Holiday Inn Express, where you will play a vital role in ensuring our visitors have a delightful stay.Key Responsibilities:Address and resolve guest inquiries and concerns with...
-
Hotel Front Desk Attendant
4 weeks ago
Natchitoches, United States Holiday Inn Express Full timeDescription Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...
-
Hotel Front Desk Attendant
4 weeks ago
Natchitoches, United States Holiday Inn Express Full timeJob DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...
-
Team Member: Part-Time Student
1 month ago
Natchitoches, United States Chick-fil-A Full timeAre you looking for a part-time position where you can be part of a positive and dynamic team? Do you enjoy providing exceptional service and creating memorable dining experiences? If so, we have the perfect opportunity for you at Chick-fil-A!At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly...
-
Culinary Services Cook
6 days ago
Natchitoches, Louisiana, United States Natchitoches Nursing and Rehabilitation Center LLC Full timeOverview The Culinary Services Cook is responsible for preparing menu selections in alignment with established guidelines, ensuring that all dishes are presented attractively and served at the appropriate temperatures. The role emphasizes adherence to hygiene and food safety protocols to maintain optimal health standards. Key Responsibilities Execute job...
-
Food Service Cook
4 weeks ago
Natchitoches, United States Natchitoches Nursing and Rehabilitation Center LLC Full timeGeneral Description Prepares menu items in accordance with established standards; serves menu items attractively, and at proper temperature. Implements proper cleaning and food handling for optimal infection control. Essential Duties 1. Performs job duties safely as specified in the physical, sensory, and mental requirements. 2. Reads menus, recipes, and...
-
Customer Service Retail Specialist
5 days ago
Natchitoches, Louisiana, United States Goodwill Industries of North Louisiana Full timePosition Title: Retail Sales AssociateJob Category: Level 3Requisition Number: RETAI04188Job Overview:The Retail Sales Associate is responsible for delivering exceptional customer service in a fast-paced retail environment. This role involves assisting customers on the sales floor, ensuring a smooth checkout process, and maintaining a welcoming...
-
Food Service Aide
2 months ago
Natchitoches, United States Natchitoches Nursing and Rehabilitation Center LLC Full timeGeneral Description Perform assigned work in preparing and serving food, cleaning food service areas, equipment and utensils. Essential Duties 1. Performs job duties safely as specified in the physical, sensory, and mental requirements. 2. Prepares patient trays according to instructions and diet order. 3. Assists in preparation and portioning of meal items...
-
Food Service Aide
2 months ago
Natchitoches, United States Natchitoches Nursing and Rehabilitation Center, LLC Full timeJob DescriptionJob DescriptionGeneral DescriptionPerform assigned work in preparing and serving food, cleaning food service areas,equipment and utensils.Essential Duties1. Performs job duties safely as specified in the physical, sensory, and mentalrequirements.2. Prepares patient trays according to instructions and diet order.3. Assists in preparation and...
-
Customer Service Representative
7 days ago
Natchitoches, United States Security Finance Full timeDescription Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Would you enjoy working in multiple locations in your area? Do you want multiple opportunities to advance you career? Do you want to work in an open,...
-
Hotel Guest Services Associate
4 hours ago
Natchitoches, Louisiana, United States Chateau Saint Denis Full timeJob OverviewBenefits:Dental coverageHealth coverageVision coveragePOSITION SUMMARYThe role involves assisting hotel guests by managing room assignments, issuing keys, handling communications, maintaining records of occupied rooms and guest accounts, processing reservations, and managing billing for departing guests.KEY RESPONSIBILITIESWelcomes, registers,...
-
Pastry Associate
6 days ago
Natchitoches, Louisiana, United States Brookshires Grocery Company. Full time**Pastry Associate****Location:** Natchitoches, LA**Company Overview:** Brookshire Grocery Company (BGC) is a family-owned enterprise based in Tyler, Texas, operating over 180 stores across Texas, Louisiana, and Arkansas, alongside three distribution centers and a corporate office. BGC is committed to providing its partners with one of the most extensive...
-
National Support Center Specialist
4 hours ago
Natchitoches, Louisiana, United States General Dynamics Information Technology Full timePosition Type:PipelineCurrent Clearance Level:NoneClearance Level Required:NoneSuitability:Public Trust/Other Required:OtherJob Family:SCAQualifications:Skills:Call Center, Customer Service, Data EntryCertifications:Experience:0+ years of relevant experienceUS Citizenship Required:YesJob Overview:Become a part of theGeneral Dynamics Information...
-
Restaurant Operations Leader
5 hours ago
Natchitoches, Louisiana, United States Checkers & Rally's Full timeOBJECTIVE OF THE ROLEAt Checkers & Rally's, we strive to enhance the lives of our Franchisees, Teams, and Guests. As a vital member of the Corporate Field Operations team, you will oversee the execution of the restaurant strategy, focusing on achieving sales and profit targets while delivering exceptional service to both Guests and Team Members. The General...
-
Restaurant Operations Leader
5 days ago
Natchitoches, Louisiana, United States Checkers & Rally's Full timeOBJECTIVE OF THE ROLEAt Checkers & Rally's, we strive to enhance the experiences of our Franchisees, Teams, and Guests. As a vital member of the Corporate Field Operations team, your role will be to implement the restaurant strategy by achieving sales and profit targets while delivering exceptional service to both Guests and Team members. The General Manager...
-
Back Line Prep
3 months ago
Natchitoches, United States Arby's Full timeJOB DESCRIPTION In a world full of quick service options, we are seeking to be different and better. We want to be different for our customers and different for our employees. When you work with us, it will be more than a job. It will be a place that prioritizes your growth and development while having fun. We are proud of the food we serve, our innovation,...
-
National Assistance Contact Center Professional
3 weeks ago
Natchitoches, United States General Dynamics Information Technology Full timeType of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:OtherJob Family:SCAJob Qualifications:Skills:Call Center, Customer Service, Data EntryCertifications:Experience:0 + years of related experienceUS Citizenship Required:YesJob Description:Join the GDIT team...
![Southern Scripts](https://media.trabajo.org/img/noimg.jpg)
Member Services Agent
2 months ago
We wanted a PBM that worked better… so we created one.
Liviniti, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments.
Liviniti is searching for incredible talent We continue to experience accelerated growth in a rapidly changing industry. There's never been a better time to join our team.
We are currently seeking a Member Services Agent. This is a remote position.
Role and Responsibilities
The member services agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This position is a customer service representative working in our call center.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Confer with customers by telephone to provide information about Rx claims processing.
- Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Follow-up to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review Rx insurance policy terms to determine whether a claim is covered for employer group.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Abide by all obligations under HIPAA related to Protected Health Information (PHI).
- If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
- Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
- Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Our benefits package is designed to keep our employees happy and healthy – physically, mentally and financially.
- Medical, Dental, Vision insurance
- Disability and Life insurance
- Employee Assistance Program
- Generous Paid-Time Off
- Annual Reviews and Development Plans
- Retirement Plan with company match immediately 100% vested
Required Skills and Competencies
- Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Customer and Client Focus.
- Problem Solving and Analysis.
- Time Management.
- Communication Proficiency.
- Teamwork Orientation.
- Technical Capacity.
- Multitasking
This is a full-time, hourly position. Days and hours of work vary on shift assigned. The Contact Center hours of operation are Monday – Friday 6a – 10p CST, Saturday 6a – 8p CST, and Sunday 6a-8p CST.
Qualifications and Education Requirements
- High School or equivalent
- Customer service experience
- Computer experience
Liviniti, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Southern Scripts complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Liviniti, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Southern Scripts employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D