Support Technician

4 days ago


Rochester, United States CallTower Full time
Job Purpose:

The Technical Support Technician -will work as a member of the CallTower's Technical Support Team. The position is responsible for managing support cases for CallTower's suite of products as well as providing timely customer communication. The technician will work collaboratively with fellow team members to take a holistic approach to customer technical support issues. The position will escalate to Sr. Technical Support Technicians/Support Engineers to resolve issues. Potential candidates must be CallTower dedicated, action oriented and smart and inquisitive.

Duties:

• Manage and troubleshoot, high profile and difficult technical issues. Working issues to resolution and achieving customer satisfaction

• Specialize in working issues for CallTower's hosted platforms

• Provide updates to customers and management on the status of urgent and high-profile issues

• Interact and escalate issues with CallTower's vendors and third-party groups

• Provide accurate and timely updates to our customers and document all updates in the customer's cases on CallTower's CRM tool (Salesforce)

• Develop and maintain training for team members for their professional growth and expertise

• Understand and diagnose issues related to user configuration, network and security settings, server administration, hardware/software failures, and VoIP issues

• Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization

• Document and publish processes and procedures in CallTower's Solution Center

• Any other duties as assigned by management

Skills/Qualifications:

To perform this job successfully, individuals must be able to perform each essential duty satisfactorily based on company standards. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the job successfully.

• 1+ years' experience working with VoIP (Preferred)

• 2+ years' experience in a technical support environment

• Associates Degree or equivalent experience

• Technical writing experience

• Hold or commitment to obtain an industry recognized certification for networking (Network+/CCENT/MTA) within six months of hire date

• Must have exceptional interpersonal and communication skills

• Must be fluent in English (spoken and written)
  • Support Technician

    2 weeks ago


    Rochester, New York, United States Dave & Buster Full time

    Job Title: Support TechnicianJoin Dave & Buster's team as a Support Technician and be part of a dynamic and fast-paced environment. As a key member of our team, you will be responsible for the repair and maintenance of our building's games, simulators, and technical equipment.Key Responsibilities:Deliver exceptional Guest experiences through timely and...


  • Rochester, United States HCL Technologies Limited - Business Services Full time

    *Command Center Desktop Support Technician*This role will be to provide overall hardware/software support to employees and incoming new hires remotely. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.The successful candidate must be capable of providing optimum customer service to a wide...


  • Rochester, New York, United States University of Rochester Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Clinical Support Technician to join our team at the University of Rochester's Pathology and Laboratory Medicine department. As a Clinical Support Technician, you will play a critical role in supporting the Surgical Pathology Unit, providing exceptional customer service, and ensuring the smooth...


  • Rochester, United States General Code Enterprises LLC Full time

    Job Descriptions: ICC Community Development Solutions is a leader in Content Management Solutions and Business Process Automation. Our highly trained staff develops and determines optimal solutions and implementation, as well as provides support after installation for Municity-branded solutions for the building and related departments in municipal...


  • Rochester, New York, United States HealthCare Support Full time

    Nuclear Med Technician Job OpportunityHealthCare Support is seeking a skilled Nuclear Med Technician for a 13-week contract in Rochester, New York.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification...


  • Rochester, United States HealthCare Support Full time

    Job DescriptionJob DescriptionNuclear Med TechnicianHealthCare Support is actively seeking a Nuclear Med Technician for a 13-week contract located in Rochester, New York.Benefits of this Nuclear Med Technician with HealthCare Support:Immediate enrollment in Health InsuranceDental InsuranceLife InsuranceEmployee Assistance Program (EAP)Access to open...


  • Rochester, New York, United States University of Rochester Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Clinical Support Technician to join our team at the University of Rochester. As a key member of our laboratory team, you will be responsible for the pre-analytical processing of patient specimens, ensuring the integrity and accuracy of test results.Key ResponsibilitiesSample ManagementReceive and...

  • Anesthesia Technician

    12 hours ago


    Rochester, New York, United States TotalMed Staffing Full time

    About the RoleAs an Anesthesia Technician, you will play a vital role in ensuring the smooth functioning of anesthesia services and providing high-quality patient care in perioperative settings. Your responsibilities will include assisting anesthesia providers with preparation of equipment and supplies for surgical procedures, preparing and administering...


  • Rochester, New York, United States University of Rochester Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Clinical Support Technician 2 to join our team at the University of Rochester. This role will be responsible for the pre-analytical processing of patient specimens, ensuring accurate and timely results.Key ResponsibilitiesReceive and prioritize specimens from inpatient and outpatient locations,...

  • IT Support Specialist

    3 weeks ago


    Rochester, United States HCL Technologies Limited - Business Services Full time

    Job Title: IT Field Support TechnicianThis role is responsible for providing hardware and software support to employees and new hires remotely. The successful candidate will be able to troubleshoot issues, schedule dispatch vendor tech visits, and provide excellent customer service.Key Responsibilities:Troubleshoot issues remotely and schedule dispatch...

  • IT Support Specialist

    1 month ago


    Rochester, New York, United States New York Western District Court Full time

    Job Details for Information Technology TechnicianCourt Name/Organization: New York Western District CourtOverview of the Position:The U.S. District Court and Probation Office for the Western District of New York are seeking a highly skilled IT Technician to support their extensive technology programs.As an IT Technician, you will play a critical role in...


  • Rochester, NY, United States HCL Technologies Limited - Business Services Full time

    *Command Center Desktop Support Technician*This role will be to provide overall hardware/software support to employees and incoming new hires remotely. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.The successful candidate must be capable of providing optimum customer service to a wide...

  • Support Specialist

    3 weeks ago


    Rochester, New York, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Support Technician to join our team at Dave & Buster's. As a Support Technician, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment. You will also provide exceptional customer service, maintaining a positive and welcoming environment for our...


  • Rochester, New York, United States University of Rochester Full time

    Job SummaryWe are seeking a highly skilled Clinical Support Technician 4 to join our CoreLab team at the University of Rochester Medical Center. This role will oversee and coordinate the flow of specimens throughout the laboratory, ensuring timely and accurate processing.Key ResponsibilitiesCoordinate specimen receipt, processing, and distribution to ensure...


  • Rochester, New York, United States University of Rochester Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Clinical Support Technician 3 to join our team at the University of Rochester. As a key member of our laboratory team, you will be responsible for the pre-analytical processing of patient specimens, ensuring the integrity and accuracy of test results.Key ResponsibilitiesSample ManagementReceive...


  • Rochester, New York, United States New York Western District Court Full time

    Job Details for Information Technology TechnicianCourt Name/Organization: New York Western District CourtOverview of the Position:The U.S. District Court and Probation Office for the Western District of New York are seeking a highly skilled and motivated individual to fill the role of Information Technology (IT) Technician. As a key member of our IT team,...


  • Rochester, Minnesota, United States Davita, Inc. Full time

    Dialysis Technician Role at Davita, Inc.We are seeking a skilled Dialysis Technician to join our team at Davita, Inc. in S Broadway. As a key member of our healthcare team, you will play a vital role in providing high-quality patient care and support.Key Responsibilities:Monitor patients before, during, and after dialysis treatment, including measuring and...


  • Rochester, Minnesota, United States Talent Software Services Full time

    Workstation Technician Job SummaryTalent Software Services is seeking a skilled Workstation Technician for a contract position in Rochester, MN. This one-year opportunity has a strong chance for a long-term extension.Primary Responsibilities:Provide technical support for workstations and related equipmentPerform routine maintenance and repairs to ensure...


  • Rochester, New York, United States Della Infotech Full time

    Job SummaryWe are seeking a skilled Patient Care Technician to join our team at Della Infotech. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and support in a fast-paced medical setting.Key ResponsibilitiesProvide direct patient care and support to patients on MedSurg unitsAssist with daily living activities,...


  • Rochester, New York, United States GTT, LLC Full time

    Job Title: Patient Care TechnicianLocation: Rochester, NYDuration: 13 weeksPay Range: $20 - $21/hrJob Summary:We are seeking a compassionate and reliable Patient Care Technician to provide essential support to our patients and clinical staff at [Your Hospital Name] in Rochester, NY.Responsibilities:Patient Care Environment: Maintain a clean and organized...