Information Technology Service Manager

3 weeks ago

Edison, United States HMH HOSPITALS CORPORATION Full time

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Information Technology Service Management (ITSM) Business Analyst will be responsible for overall coordination with the service and process owners and technology teams to ensure that ITSM tool features are properly defined, documented, planned, executed, and verified across the Hackensack Meridian Health (HMH) network. Will collaborate with key business and technology partners to generate ideas and execute key initiatives, owning timelines and holding stakeholders accountable to dates and results. This individual will apply service management best-practice and Information Technology Infrastructure Library (ITIL) process standardization to enhance the customer experience.

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