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Construction Technical Support Representative
1 month ago
Tremco Construction Products Group brings togetherTremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Technical Communications Specialist provides administrative assistance to the Technical Services Department and technical support of the Sealants Division product line to Tremco sales representatives and customers. This position requires a fundamental understanding of the product complaint process, the ability to enter product complaints and carrying out other associated duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: General understanding of product complaint process/WebCycle/SAP and ability to close out tasks in a timely manner. Work successfully with all internal and external customers (Manufacturing, Lab, Sales, Tech Services as well as Dryvit Distributors). Assist in providing technical support for Dryvit product line, making technically accurate recommendations to internal and external product line/application inquiries from Sales Department, architects, engineers, contractors, specifiers, etc. Answer Dryvit Mailbox /HubSpot inquiries. Acquire a general understanding and ability to communicate results of Project Testing methods/techniques - ASTM C794 (Tab Adhesion-and-Peel), ASTM C1193 (Tab Adhesion), ASTM C1248 (Stain) and ASTM C1087 (Compatibility). Assist with making technically accurate recommendations to internal and external product line/application inquiries from Sales Department, architects, engineers, contractors, specifiers, etc. Develop the various cross-functional skill sets of individuals on your team within the Technical Services Department. Maintain and update Dryvit departmental manual. Speak/write proficiently with respect to product usage, competitive product analysis, the Tremco website, product specification, product repairs and problems. Assist when needed with on- and off-site training events (Quality Applicator Program QAP, Sales Training, etc.) and arranging product deliveries. Assist with the development & updating of Technical Bulletins, Application Instructions, Tech Data, Marketing collateral or white papers. EDUCATION High School Diploma or GED required. Bachelor's degree in Science, Engineering, Construction or similar field preferred. EXPERIENCE 1-2 years of Technical Service, Construction, Customer Service or similar experience, preferred. OTHER SKILLS AND ABILITIES: Basic knowledge of Tremco's product line, website navigation, SAP, and the crowd-sourcing SPARK tool. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $48,426 and $60,532 plus a 10% bonus opportunity. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
