Customer Training Specialist

1 month ago

Jonesboro, United States Hytrol Full time

Welcome to Hytrol Careers

Overview

Join a dynamic team where your expertise in training and development will directly contribute to the success and growth of both our company and its partners. The Customer Training Specialist plays a vital role in designing, developing, and delivering engaging training programs that address the unique needs of our engineering-to-order manufacturing environment. They collaborate with our partners to identify skill gaps, analyze training needs, and implement effective solutions. By fostering a culture of learning and development, they enhance their abilities to use, maintain, recommend, engineer, or sell Hytrol Products.

Responsibilities

  • Partner with stakeholders to identify critical skills and knowledge gaps across different departments.
  • Conduct needs assessments through surveys, interviews, and performance data analysis.
  • Stay updated on industry trends and technological advancements, identifying their impact on training needs.
  • Design and develop comprehensive training programs aligned with identified needs and business objectives.
  • Utilize adult learning principles to create engaging and interactive training experiences.
  • Develop training materials, including presentations, manuals, simulations, and e-learning modules.
  • Select and implement appropriate training methods, considering cost-effectiveness and learner preferences.
  • Deliver training programs in various formats, including classroom sessions, workshops, and on-the- job training.
  • Utilize effective facilitation and instructional techniques to maximize learning outcomes.
  • Measure and evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms.
  • Maintain training documentation and records.
  • Manage training effectively.
  • Stay informed about emerging training technologies and methodologies as well as a strong business acumen.
  • Contribute to the development and implementation of new training initiatives.
  • Collaborate with other departments to ensure a cohesive training approach.
Qualifications
  • Minimum of 3-5 years of experience in a training and development role, preferably in a manufacturing setting
  • Experience with engineering-to-order manufacturing environments is a plus
  • Strong understanding of adult learning principles and instructional design best practices
  • Excellent communication, presentation, and facilitation skills
  • Ability to develop engaging and interactive training experiences
  • Proficient in Microsoft Office Suite and training development software
  • Strong analytical and problem-solving skills
  • Excellent interpersonal and relationship-building skill
  • Ability to work independently and as part of a team
Education

Bachelor's degree in training & development or equivalent experience in Adult Facilitation, Instructional Design, Business Administration, or related field

Thank you for visiting our careers page.

Other details
  • Job Family Salary
  • Job Function S
  • Pay Type Hourly


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