Care Advocate

3 weeks ago

Naperville, United States Gateway Foundation Full time
Who is Gateway Foundation?

Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate Headquarters, the organization is recognized for innovative, effective treatment approaches and maintaining high standards.

Why join us?

Consider joining our team, where your impact can be truly meaningful. Our organization focuses on delivering high quality clinical services as a recognized leader in evidence-based treatment proven to get results. By joining our team, you'll have the chance to provide essential services to underserved populations, all while working for an organization that values you and aims to be an employer of choice. You can expect to be part of a vibrant culture that emphasizes teamwork and professional growth, while embracing diversity, equity, and inclusion for every individual in every community. When you join us, you have the opportunity to find both personal and professional fulfillment by aligning your career with your values.

Care Advocate - Call Center Representative are responsible for:

This life saving position is the initial point of contact for our customers and referral sources, for those looking for help. The Care Advocate is responsible for engaging with callers and responding to messages about Gateway treatment services, admission eligibility and the advantages of recovery. In addition, the Care Advocate does:

  • Assist callers seeking help for substance use and mental health issues
  • Gather and exchange information based on the caller's needs.
  • Communicate information about Gateway treatment services, locations and levels of care using consultative and solution based selling techniques
  • Answer incoming calls and make outbound calls to individuals needing help, family members, hospitals, and other healthcare professionals.
  • Document customer information in our CRM
  • Follow-up with customers to confirm appointments, provide additional information and address questions
  • Facilitates admission process by confirming information, connecting customer to appropriate treatment center and relaying information to coordinate care.
Job Requirements:
  • High school diploma or general education equivalency
  • Healthcare or Behavioral Health experience a plus
  • Written and verbal communication skills
  • Compassion and empathy to appropriately respond to customer's needs
  • Ability to toggle between multiple computer systems and screens while speaking with customers
  • Ability to respond to emails, chats, text and instant messages
  • High attention to detail
  • Able to work in a fast-paced work environment
Physical Requirements:
  • Ability to speak with others to gather and exchange information.
  • Ability to multitask, working with texting, fielding multi-line calls, and communicating via instant messaging in a concurrent manner on a consistent basis.
  • Ability to proofread, check and verify data and text from printed form and computer monitor display.
  • Ability to use a keyboard and monitor to enter, retrieve, and/or audit information and data.
Benefits at Gateway Foundation:

Health and Wellness:
  • Medical, dental, and vision insurance for employees and dependents
  • Employee wellness program promoting health and fitness and offering cash-saving premiums
  • Employee assistance programs focused on mental health
Financial Wellbeing:
  • 403(b) Retirement Plan with 3% employer match
  • Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
  • Flexible Spending Accounts for medical and dependent care
  • Public Service Loan Forgiveness (PSLF)
Flexibility and Time Off:
  • 18 paid time off days per year - accrual rates increase with years of service
  • 9 paid company holidays
  • Work-life-balance
Personal Development:
  • Training & Development Programs
  • Tuition Reimbursement - up to $5,250 per calendar year
  • eLearning access to online courses that provide CEU's and job-related training
  • Clinical Supervision: Formal and informal guidance


Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • Customer Care Advocate

    2 months ago

    Naperville, United States The LaSalle Group Full time

    Are you customer service professional who enjoys talking with customers over the phone and helping them get the right products? If so, we invite you to apply for the open Customer Care Advocate position with our client, a leading retailer based in Lockport, IL. This position will give you the opportunity to work on a talented team at a growing company and...

  • Senior Care Advocate

    13 minutes ago

    Naperville, United States Gateway Foundation, Inc. Full time

    This life saving position is the initial point of contact for our customers and referral sources, for those looking for help. The Senior Care Advocate is responsible for engaging with callers and responding to messages about Gateway treatment service Senior Care, Advocate, Customer Experience, Customer Service, Treatment, Healthcare, Information

  • Patient Advocate

    7 days ago

    Naperville, Illinois, United States Duly Health and Care Full time

    About the RoleWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Duly Health and Care. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and support to our patients.Key ResponsibilitiesProvide high-quality support to physicians in meeting the medical needs of...

  • Patient Intake Advocate

    4 weeks ago

    Naperville, United States MultiPlan Full time

    Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring...

  • Patient Intake Advocate

    4 weeks ago

    Naperville, Illinois, United States MultiPlan Full time

    Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring...

  • Patient Care Registered Nurse

    1 week ago

    Naperville, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time

    Department: Urology Services Employment Type: Full-time Eligibility for Benefits: Yes Weekly Hours: 40 Work Schedule: Available at multiple locations Monday to Friday, 8 AM to 5 PM This role includes a sign-on incentive, with half payable after a specified period of employment and the remaining half after an additional duration (internal...

  • Bilingual Clinician

    2 months ago

    Naperville, United States National Youth Advocate Program Full time

    Job DetailsJob Location Naperville, IL Education Level 4 Year Degree Salary Range $60,000.00 Job Category Nonprofit - Social Services Working At NYAP NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members. 22 Days Off Each Year! Plus 11 Paid Holidays Per Year!...

  • Pet Wellness Advocate

    5 days ago

    Naperville, Illinois, United States ShotVet Full time

    Job Opportunity at ShotVetJob Title: Team LeadJob Summary:ShotVet is seeking a dynamic Team Lead to join our team of pet care professionals. As a Team Lead, you will be responsible for engaging with pet parents, educating them on essential vaccinations and preventative care, and recommending tailored solutions to enhance their pet's health.Key...

  • Medical Specialist

    7 days ago

    Naperville, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time

    Job Summary125 Advocate Health and Hospitals Corporation is seeking a highly skilled and dedicated Registered Nurse to join our team. As a Registered Nurse, you will be responsible for providing high-quality patient care and contributing to the delivery of excellent healthcare services.Key ResponsibilitiesProvide patient-centered care, demonstrating cultural...

  • Nurse Practitioner

    7 days ago

    Naperville, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time

    Job Summary125 Advocate Health and Hospitals Corporation is seeking a skilled Registered Nurse to join our team. As a Registered Nurse, you will be responsible for providing high-quality patient care and contributing to the delivery of excellent healthcare services.Key ResponsibilitiesProvide patient-centered care, demonstrating cultural sensitivity and...

  • Healthcare Professional

    7 days ago

    Naperville, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time

    Job Summary125 Advocate Health and Hospitals Corporation is seeking a highly skilled and dedicated Registered Nurse to join our team. As a Registered Nurse, you will play a vital role in providing exceptional patient care and contributing to the delivery of high-quality healthcare services.Key ResponsibilitiesProvide patient-centered care, demonstrating...

  • Clinical Nurse Specialist

    1 week ago

    Naperville, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time

    Department: Urology DepartmentStatus: Full-timeBenefits Eligible: YesHours Per Week: 40Schedule Details: Monday to Friday, 8 AM to 5 PMThis role includes a sign-on bonus, with a portion payable after a specified period of employment.Key Responsibilities:Patient-Centered Care: The registered nurse is attuned to the cultural sensitivities and values of diverse...

  • Healthcare Support Specialist

    2 weeks ago

    Naperville, Illinois, United States Advocate Health Full time

    Position Overview This role offers a sign-on incentive of $1250, payable after a specified period of employment. Job Summary The Healthcare Support Specialist plays a crucial role within the patient care team, assisting physicians and other healthcare professionals in delivering exceptional medical services to outpatient individuals. This position is...

  • Clinical Nurse Specialist

    1 week ago

    Naperville, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time

    Department: Urology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday to Friday, 8 AM to 5 PM This role includes a sign-on bonus, with half payable after 90 days of employment and the remaining half after one year of service. Key Responsibilities: Holistic Patient Care – The...

  • Registered Nurse

    3 months ago

    Naperville, United States 125 Advocate Health and Hospitals Corporation Full time

    Department: 02380 AMG Aurora Highland Ave - Urology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Aurora and Naperville locations monday-friday 8am-5pm This position is eligible for a $5000.00 sign on bonus, ½ payable after 90 days of hire and remainder ½ payable after 1 year of hire...

  • Caregiver/Full Time/ Weekend Night Shift

    4 months ago

    Naperville, United States Broad Street Home Care Full time

    In-Home Caregiver / Care Professional / CNA           *Immediate Start Full-Time Positions with Competitive Pay* Broad Street Home Care is a private pay concierge Healthcare company providing one on one in-home care solutions that bridge the gap between the healthcare system & the home. We are seeking a compassionate and experienced Care Professional...

  • Patient Service Rep

    1 month ago

    Naperville, United States Advocate Health Full time

    Major Responsibilities : Patient Services : Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Greets and accurately registers patients in EMR system verifying essential billing and...

  • Patient Services Rep

    3 months ago

    Naperville, United States Advocate Health Full time

    Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. 1.) Greets and accurately registers patients in EMR system verifying essential billing and demographic...

  • Registered Nurse

    2 weeks ago

    Naperville, United States Duly Health and Care Full time

    Overview:Location: NapervilleHours: Full-time, Monday-Friday; 8:30-5:00pm; No Evenings, Weekends or Holidays!******$1,00 Sign-on Bonus*****Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our...

  • Registered Nurse

    1 week ago

    Naperville, United States Duly Health and Care Full time

    Overview:Location: NapervilleHours: Full-time, Monday-Friday; 8:30-5:00pm; No Evenings, Weekends or Holidays!******$1,00 Sign-on Bonus*****Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our...