NOAM Workforce Management System Support Specialist

5 days ago

Cleveland, United States The Sherwin-Williams Company Full time

The NOAM Workforce Management System Support Specialist partners with the WFM Senior System Administrator to configure and maintain the UKG Pro WFM solution, guaranteeing its seamless operation and peak performance. The incumbent will serve as key support in building system configurations, efficiently executing test plans, and swiftly troubleshooting system issues. The incumbent will participate in collaboration across technical teams to ensure the UKG Pro WFM solution is running efficiently with minimal downtime. The incumbent will work with senior team members to assist with configuration, set up, and updating of the solution, ensuring that data is entered into established tables, fields, and system databases with a high level of accuracy. They will work under the direction of their manager or more experienced team members to develop basic queries and reports utilizing query and flexible reporting tools. They will help draft suggestions to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk. They will help with setting up user access and will attend meetings with cross-functional teams and client stakeholders to provide necessary support for the enterprise-wide applications. Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments. CORE RESPONSIBILITIES AND TASKS Collaborate with WFM Senior System Administrator to provide basic support for UKG Pro WFM solution by analyzing user stories, developing system design and creating system process improvements. Support team in configuration, setup, and updating of applications. Gather helpful sources of data for internal department planning and activities and identify business impacts needed for configuration, assist in building and producing reports that facilitate business management and staff decisions. Configure UKG Pro WFM system settings, features, and functionality in accordance with acceptance criteria and definitions of done. Organize requirements in support of loading data into established tables, fields, and system databases. Support WFM Senior Systems Admin in timely resolution of all support tickets, troubleshooting UKG Pro system issues, resolving inquiries effectively, and setting up user access. Partner with all Workforce Management teams to pinpoint opportunities for system optimization and streamline processes. Research and provide suggestions for changes in applications development, maintenance, and system standards. Execute test programs to ensure system functionality and best practices. Learn and follow governance standards and processes for data input, structures, and storage mechanisms. Monitor system performance, conduct routine audits, and uphold data integrity and compliance with relevant regulations within the UKG Pro WFM system. Participate in conversations with cross-functional technical teams within the organization, to help ensure the integration and interoperability of enterprise-wide systems. Assist with coordination between the Enterprise-wide Applications team, client stakeholders and external vendors to understand the requirements and provide necessary support for enterprise-wide applications. Stay apprised of product updates in the UKG suite and industry trends for retail and manufacturing. POSITION REQUIREMENTS FORMAL EDUCATION: Required: Bachelor's degree in Computer Science or Information Technology, or in lieu of a degree, at least 2 years of experience enterprise-wide software support (work experience or a combination of education and work experience in the field of enterprise-wide software support) Preferred: Certifications include I

  • NOAM Workforce Management Time

    1 week ago

    Cleveland, United States Sherwin-Williams Full time

    Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds...

  • Desktop Support Specialist

    1 month ago

    Cleveland, Ohio, United States Procyon TS Full time

    Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our IT team at Procyon TS. The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.Responsibilities:- Provide technical support for desktops,...

  • System Support Specialist

    4 weeks ago

    Cleveland, Tennessee, United States SK Food Group Full time

    About the Role:We are seeking a highly skilled System Support Specialist to join our team at SK Food Group. As a key member of our IT department, you will be responsible for maintaining the information technology infrastructure, including internal networks, workstations, peripherals, and servers.Responsibilities:Train and troubleshoot users on Windows...

  • System Support Specialist

    1 month ago

    Cleveland, United States SK Food Group Full time

    Hungry for a new career?Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having stimulating work experience are part of the same process.We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds,...

  • customer experience Specialist

    2 months ago

    Cleveland, United States Dynamic Workforce Solutions Full time

    Dynamic Workforce SolutionsPosition: Customer experience specialistPay rate: $21.00 - $24.00 per hour (non-exempt)Full timeCleveland, OH Are you ready to dive into a role where every conversation counts? As a Full-Time customer experience Specialist at Dynamic Workforce Solutions, you'll be on the front lines of fostering relationships and enhancing customer...

  • Managed Services

    4 weeks ago

    Cleveland, United States Vinebrook Technology Full time

    Department: Managed ServicesJob Description: IT Support SpecialistOverview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and...

  • Managed Services

    4 weeks ago

    cleveland, United States Vinebrook Technology Full time

    Department: Managed ServicesJob Description: IT Support SpecialistOverview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and...

  • Managed Services

    4 weeks ago

    cleveland, United States Vinebrook Technology Full time

    Department: Managed ServicesJob Description: IT Support SpecialistOverview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and...

  • Clinical Care Specialist

    1 week ago

    Cleveland, Ohio, United States University Hospitals Health System Full time

    University Hospitals Health System seeks a talented Clinical Care Specialist to provide quality care for patients in Neurology teams.Key Responsibilities:• Develop and implement care plans in collaboration with multidisciplinary teams (20%)• Conduct patient assessments and assign diagnoses based on recorded data (20%)• Establish and implement...

  • IT Field Support Specialist

    3 weeks ago

    Cleveland, United States PeopleShare Inc Full time

    PeopleShare is seeking IT Field Support Specialists in the Parma, Ohio area! Apply now for immediate consideration! Quick Overview: • We are seeking a IT Field Support Specialist with strong operational acumen to collaborate with Subject Matter Experts (SMEs), System Administrators, and the Technology team. In this role, you will develop detailed...

  • IT Field Support Specialist

    3 weeks ago

    Cleveland, United States PeopleShare Inc Full time

    PeopleShare is seeking IT Field Support Specialists in the Parma, Ohio area! Apply now for immediate consideration! Quick Overview: • We are seeking a IT Field Support Specialist with strong operational acumen to collaborate with Subject Matter Experts (SMEs), System Administrators, and the Technology team. In this role, you will develop detailed...

  • IT Field Support Specialist

    3 weeks ago

    cleveland, United States PeopleShare Inc Full time

    PeopleShare is seeking IT Field Support Specialists in the Parma, Ohio area! Apply now for immediate consideration!Quick Overview:• We are seeking a IT Field Support Specialist with strong operational acumen to collaborate with Subject Matter Experts (SMEs), System Administrators, and the Technology team. In this role, you will develop detailed technical...

  • Automation Support Specialist

    1 month ago

    Cleveland, Ohio, United States Ohio Northern Bankruptcy Court Full time

    Job DetailsCourt Name/Organization: Ohio Northern Bankruptcy CourtJob SummaryWe are seeking a highly skilled Case Management and Automation Support Specialist to join our team at the Ohio Northern Bankruptcy Court. As a key member of our staff, you will be responsible for providing exceptional support in case management and automation, ensuring the smooth...

  • Administrative Support Specialist

    2 months ago

    Cleveland, United States Insight Global Full time

    Position: Admin Support SpecialistDuration: PERMShift: 1st ; 8AM-5PM, 30 hours a week, flexible schedule, (training the first 2-3 weeks will be 6 hours a day)Location: Cleveland, OHSalary: $40k-$52kStart Date: ASAP Must-Haves:High School Diploma, GED or associate’s degree3+ of experience within AdministrationExcellent customer service experience and phone...

  • IT Support Specialist

    1 month ago

    Cleveland, Ohio, United States K2 Staffing Full time

    Job Title: IT Help Desk SupportJob SummaryWe are seeking a highly skilled IT Help Desk Support professional to join our team at K2 Staffing. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring the satisfaction of our end-users.Key...

  • IT Systems Configuration Specialist

    4 weeks ago

    Cleveland, Ohio, United States TEKsystems Full time

    IT Systems Configuration Specialist Job DescriptionJob OverviewTEKsystems is seeking an IT Systems Configuration Specialist to join our team in downtown Cleveland for a 3-month contract. As an IT Systems Configuration Specialist, you will play a crucial role in configuring PCs, handling shipping and receiving of hardware, and other miscellaneous...

  • Site Manager

    1 month ago

    Cleveland, United States MAU Workforce Solutions Full time

    MAU is hiring a Site Manager for Vibrantz in Cleveland, OH. As a Site Manager, based in Cleveland, you will oversee all production operations, collaborating with management and production teams to ensure daily operations are conducted safely, efficiently, and effectively, consistently meeting or exceeding customer requirements. This is a direct-hire...

  • Case Management and Automation Support Specialist

    4 months ago

    Cleveland, United States Ohio Northern Bankruptcy Court Full time

    Main content Job Details for Case Management and Automation Support Specialist Court Name/Organization: Ohio Northern Bankruptcy Court

  • Support Specialist

    4 weeks ago

    Cleveland, Ohio, United States New Avenues to Independence, Inc. Full time

    Job DescriptionAt New Avenues to Independence, we are seeking a dedicated and compassionate Support Specialist to join our team. As a Support Specialist, you will have the opportunity to make a meaningful difference in the lives of individuals with disabilities, helping them to lead fulfilling lives and become active members of their community.Key...

  • Electronic Systems Specialist

    4 weeks ago

    Cleveland, Mississippi, United States Army National Guard Full time

    **Job Summary**As an Electronic Systems Specialist with the Army National Guard, you will be responsible for maintaining the electronic systems that keep our weapons firing for the Army National Guard. This role requires a strong understanding of electronic and mechanical principles, as well as the ability to operate electronic, electrical, and mechanical...