Customer Service Specialist

3 weeks ago

Tulsa, United States Tulsa Tech Full time
Position Type:
Support 12-Month

Date Posted:
3/11/2024

Location:
Client Service Center
Status: Full-Time / Non-Exempt

Shift: Days

Description:

Deliver accurate information and enrollment services regarding Tulsa Tech's educational programs and services (i.e., Full-time, Short-Term, Continuing Education, Online, etc.) to ensure quality customer interactions regarding general information, short-term enrollments, tuition and fee payments, and book processing services to customers of diverse populations.

Essential Functions:
  1. Provide high quality walk-in and distance (phone, online, email, fax, etc.) customer interactions for prospective and current students, both secondary and adult, to assure the appropriate program selection for meeting individuals' desired educational and career outcomes while maintaining compliance to FERPA regulations.
  2. Ensure delivery of accurate information regarding enrollment in part-time classes and application and enrollment information regarding full-time courses to prospective students.
  3. Process short-term enrollments while utilizing effective and appropriate reasoning skills to respond to customer interests and circumstances, while maintaining Tulsa Tech policies, procedures and standardized processes.
  4. Perform established procedures for receipt and deposit of District funds in accordance with District policy and handle cash in accordance with District policy and procedure.
  5. Collaborate with Career Advisement, Assessment, Admissions, Financial Aid, Adult Career Development, Bursar's, District Registrar's, and Book processing services regarding student information and enrollment activities using CRM and student information systems.
  6. Respond promptly to customer inquiries (face-to-face, telephone and electronic); field inquiries to the appropriate department for handling as required.
  7. Generate CRM Pick-List report from the Customer Relationship Management (CRM) system to ensure that the requested informational packets are promptly mailed to the customer.
  8. Provide assistance to the Coordinator of the Information Center, Director and Assistant Director of Student Services, and the Director and Assistant Director of Adult Career Development with information and enrollment services and administration of information and enrollment processes, as well as services available for current Tulsa Tech students.
  9. Perform tasks and duties relevant to any of various roles or responsibilities assigned by supervision and determined by management to be appropriate for this position; comply with all policy, procedure, regulation and other communicated requirements as may be in effect for the workgroup or worksite.

Job Requirements:
  • This position requires a minimum of three years of experience with an emphasis in front-line customer service within a service organization.
  • Work schedule for this position is 10:00A - 7:00P Monday through Thursday and 7:30A - 4:30P on Friday.
  • Demonstrated proficiency, through third-party assessment, in Microsoft Outlook, Word and Excel required.
  • Knowledge of customer service principles and practices.
  • Database - high level of proficiency with database design and usage.
  • Ability to conduct Internet research utilizing Internet search engines.
  • Bilingual (Spanish/English) preferred.

Education:
High School Diploma or equivalent is required; Associates Degree is preferred.

Salary Schedule:
Operations Support - 12 Month Contract

Hiring Range:
$32,167 to $35,532 annually dependent upon experience, plus $7,200 additional compensation yearly for salary-in-lieu of paid dependent benefit coverage

Benefits:
Employee Health, Dental, Vision, Life, Disability, Sick Leave, Vacation, Personal Leave, Pension Plan, 457 Savings Plan, and 25 paid holidays

Closing Date:
For maximum consideration, receipt of application material is March 15th. However, the position will remain open until filled.

Note: Tulsa Tech is an Equal Opportunity Employer

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