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Fiber Technician

3 months ago

Grand Rapids, United States Q Full time

MetroNet has an immediate opening for an energetic; Fiber Technician in Grand Rapids, MI

At MetroNet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment.

We’re looking for motivated, self-starters to join our team and help us build upon our culture

Why MetroNet?

We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most - your family.

Total Rewards:

  • 80% of Medical premiums paid for by the company
  • Company-paid Disability and Life insurance
  • EAP (Employee Assistance Program)
  • 401(k) company match dollar for dollar up to 6%
  • Equipment and resources provided on day one
  • Opportunities for advancement
  • Professional development programs
  • Associate perks and discounts
  • Discounted MetroNet service in our serviceable area
  • And more
Job specific perks:
  • Company-paid logo attire/uniform
  • Tools, equipment, and training provided
  • Company vehicle and fuel card
  • Cell phone allowance
Job Summary:

Under limited supervision, perform from basic to advanced installations, disconnects and service changes for residential and business customers for high-speed internet services, phone, and TV. Perform basic troubleshooting and repair for services from the fiber terminal, or the ONT to consumer's electronic devices (TV, Modem, and Wireless devices etc.).

What you will be doing:
  • Install and troubleshoot all MetroNet services from the terminal to Customer Premise Equipment (CPE).
  • Provide in-depth customer education on all MetroNet products and services.
  • Earn commissions by explaining Metronet services and products to all customers
  • Ability to be professional with customers and fellow associates.
  • Meet key performance metrics.
  • Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
  • Physical ability to work from a kneeling or standing position for long periods.
  • Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
  • Able to lift and carry loads of up to 75lbs including ladder.
  • Ability to work with basic hand tools and other specialized equipment with training.
  • Operate and maintain company vehicle/equipment safely and professionally.
  • Perform on-call rotation duties after regular business hours.
  • Available to work overtime when deemed necessary, including holidays and weekends.
  • Available to travel for training or as needed.
  • Ability to work other duties as assigned.
What You Need For This Position:
  • High school diploma
  • Valid driver's license/satisfactory driving record
  • Willingness to work as a team and independently


If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today

MetroNet is an EQUAL OPPORTUNITY EMPLOYER

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