Network Technician

4 weeks ago


Grand Forks, North Dakota, United States Apogee, A Boldyn Networks Company Full time
Job Overview

We're seeking a highly motivated and detail-oriented Network Technician to join our team at Apogee, A Boldyn Networks Company. As a key member of our operations division, you will play a vital role in maintaining and supporting our enterprise Wired and Wireless networks.

Key Responsibilities
  • Provide exceptional customer service and support to our clients
  • Collaborate with our operations team to resolve end-user and network escalations
  • Monitor, investigate, and action equipment alarms
  • Test and troubleshoot enterprise wireless deployments
  • Collaborate with Apogee teams to coordinate client activities and contribute to project-related tasks
  • Track and update escalation tickets
  • Ensure that Apogee's policies and end-user agreements are upheld
  • Assist in your region as assigned
  • Attend training events and certifications as required
Requirements
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Exceptional customer service skills
  • Certifications such as CCT, CCST, Net+, A+, Security +, CWT, ECSE
  • Experience with enterprise-grade networking equipment
  • Experience in effectively diagnosing and resolving issues with fiber optic links
  • Proficiency in diagnosing Ethernet connectivity issues
  • Familiarity with introductory concepts in enterprise networking
  • Associate's degree in a technical field with 2+ years' experience, Four-year degree in Technology field, or equivalent work experience
  • 2-3 years of help desk or technical support experience
  • 2-3 years of customer support experience
Benefits
  • An attractive salary
  • Health insurance plan including Health Savings Account matching program
  • Monthly technology stipend
  • Engineering and Technical teams receive cash bonuses for obtaining certifications
  • Maternity and Paternity leave
  • Peer recognition program
  • Career development programs
About Apogee

We believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.



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