Team Lead

1 month ago

Boston, United States Boston Medical Center Full time

POSITION SUMMARY:

Under general supervision from the Operations Manager and Assistant Nurse Manager, is responsible for the optimal functioning of the Orthopedic Surgery Service by ensuring patients receive quick access, excellent customer service, and are referred to the appropriate sources. Responsible for facilitating patient flow through the clinic, coaching assigned staff and providing support to the Manager and the Department in matters pertaining to day to day Operations, Registration, Admitting Precertification, staffing, scheduling, and various productivity reports.

Position: Team Lead
Department: Orthopedics
Schedule: Full time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Maintains efficient patient flow from check-in to discharge in clinic. Duties include, but are not limited to, the following:

  • Assists in overall monitoring patient flow, and monitors patients wait time.

  • Obtain and review patient's chart for instructions in order to implement patient's course of care

  • Ensures clinical data, ancillary studies and referrals are in order for patient's appointment

  • Establishes and maintains efficient communications between front desk and clinical personnel.

  • Meets daily with team staff to exchange new information, discuss open issues and focus for the day.

  • Functions as a coach to junior team members on technical, operational and policies/procedural issues.

  • Communicates information, promotes excellence, quality care and cooperation among team members.

  • Manages work flow and monitors quality of work of the support staff group to ensure an efficient operational flow, timely completion of assignments and adherence to department's standards and regulations.

  • Distributes work load in a fair and equitable manner in order to meet departmental goals and ensure proper patient flow.

  • Assists manager in determining appropriate work schedules to meet targeted goals; identifies problem areas and initiates changes in assignments, procedures, etc

  • Works cooperatively with team and takes appropriate steps to effectively resolve issues, seeking assistance from his/her supervisor when needed.

  • Ensures that patients are directed to appropriate sites in a timely manner.

  • Ensures that facility meets regulatory standards, as outlined by hospital and Department of Public Health.

  • Responds to patient and referring physician inquiries, consulting with providers as needed.

  • Acts as liaison to referring physicians and subspecialists, and as a resource to Neighborhood Health Centers.

  • Authorizes "add-ons" on provider schedules, when deemed appropriate.

  • Coordinates Interpreter Services to minimize the interpreters' time spent in clinic.

  • Oversees dissemination of all medical reports, including "fax" and final narrative reports to referring physicians.

  • Assists in scheduling personnel for efficient, effective coverage of departmental obligations. Performs the duties of a Practice Assistant within the department, as needed.

  • Schedules appointments and obtains and updates registration information, including demographic, insurance and referral source, as needed.

  • Notifies and confirms patient appointments via mail and/or telephone, or coordinates this task with others.

  • Assists referral source, subspecialist and patient with referral authorization.

  • Remains knowledgeable of and follows appropriate policies, procedures, and work rules, including but not limited to, policy regarding hours of work, absenteeism and tardiness.

  • Provides feedback to manager regarding follow-up action or non-compliant issues.

  • Maintains a complete understanding of emergency procedures. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.

  • Utilizes hospital's Values as the basis for decision making and to facilitate the hospital's goals and mission.

  • Follows established hospital infection control and safety procedures.


(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

  • A minimum of an Associate's degree (or equivalent combination of formal education and experience).

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

  • Requires current Heartsaver and biannual attendance/participation in a Heartsaver class.

EXPERIENCE:

  • Requires at least three years of previous work experience with one of the required years of experience in either admitting, medical office, managed care or medical insurance.

KNOWLEDGE AND SKILLS:

  • Must pass clinical competency testing.

  • Ability to effectively speak, read, and write English.

  • Requires excellent communication, interpersonal and problem solving skills.

  • Ability to perform basic math and quantitative measurements, e.g. to obtain height and weight, measure urine output, etc.

  • Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.

  • Excellent organizational skills to set priorities and efficiently complete assigned work.

  • Ability to accurately interpret and utilize basic medical terminology and abbreviations.

  • Ability to work independently and to make decisions based on department polices and established procedures..

  • Requires PC knowledge, including hospital systems of IDX, SDK, ClinNet, Logician.

  • Must be able to maintain strict protocols of all confidential or sensitive information


Equal Opportunity Employer/Disabled/Veterans

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