IT Support Specialist

3 months ago


Fort Wayne, United States Wayne Pipe & Supply Full time

[Company Overview [Wayne Pipe and Supply is a leading pipe, valves, fittings (PVF) distributor, and related products to residential, commercial, and industrial markets. As we continue to grow, we are committed to providing exceptional customer service and a supportive, career-oriented environment for our employees. [Position Overview We seek a dedicated and skilled IT Support Specialist to join our IT team at our main Fort Wayne, Indiana location. This full-time, on-site role is crucial in ensuring the smooth operation of our IT infrastructure and supporting users across our organization. [Essential Job Functions]{trebuchet="" ms",sans-serif"=""}]{trebuchet="" ms",sans-serif"=""}]{trebuchet="" ms",sans-serif"=""}]{trebuchet="" ms",sans-serif"=""} [Provide general troubleshooting and support for user workstations, including software and hardware issues.]{#_Hlk8544990} Administer and maintain printers and other peripherals. Manage VoIP/SIP systems, including troubleshooting and configuration. Provision new user workstations, ensuring they are configured and ready for use. Offer troubleshooting assistance for users working with Epicor Prophet 21 ERP software. Assist with the administration of Microsoft Exchange/O365 and Active Directory, including group policy settings. Support users in the use of Microsoft Office, Adobe PDF software, and other general office tools. [Requirements/Skills/Abilities]{trebuchet="" ms",sans-serif"=""} []{# Hlk5539721}[Excellent verbal and written communication skills.]{# Hlk6133993} []{# Hlk5542995}[Excellent interpersonal, negotiation, and conflict resolution skills.]{# Hlk3879218} []{# Hlk3815479}[Excellent organizational skills and attention to detail.]{# Hlk3879241} Excellent time management skills with a proven ability to meet deadlines. [Strong analytical and problem-solving skills.]{#_Hlk3907863} [Ability to act with integrity, professionalism, and confidentiality.]{#_Hlk3815493} Proficiency in troubleshooting and supporting Microsoft Exchange/Office 365, Microsoft OneDrive, Adobe PDF software, and general office technology tools. Familiarity with ERP systems, particularly Epicor Prophet 21, is preferred. Experience with Microsoft Server 2016-2022, Active Directory, and group policy management. Strong problem-solving skills with the ability to work independently and as part of a team. ## Education and Experience An Associates degree (2-year) or equivalent Information Technology or a related field is required. 3-5 years of experience in IT support or related fields. ## Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to access and navigate each department at the organizations facilities. Work Environment: This is a full-time, on-site position located at our main office in Fort Wayne, Indiana. []{style="font-siz "}



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