Real Estate Application Support Specialist II

3 weeks ago

Dallas, United States RealFoundations Full time
About the Organization
About RealFoundations:

RealFoundations is a professional services firm wholly focused on real estate industry. We operate globally with clients and offices in North America, Europe, India, and Asia-Pacific. We provide Management Consulting and Managed Services to Institutional Investors, Investment Managers, developers, owners/operators, service providers, and corporate occupiers. Real estate is not just another industry we serve - it is our lifelong passion and the primary focus of our people and our business. We bring together our deep real estate and technology experience to help make real estate run better.

Management Consulting: Our Management Consulting professionals identify critical areas for improvement and then design and implement solutions around strategy, operational innovation, finance transformation, performance measurement and technology.

Managed Services: Our Managed Services professionals bring deep industry knowledge and technology skills to augment or supplant real estate-oriented business functions including Accounting (Property and Fund and Lease Administration), Data (Structuring, validation, movement and management), Automation (repeatable tasks, data movement and report generation) and Application Support (Yardi, MRI, JD Edwards).

RealFoundations makes real estate run better, and we believe our people make RealFoundations run better. Whether it's where you live, work, shop or play, real estate impacts and serves everyone. We believe the composition of our people should reflect the increasingly diverse and inclusive market that we serve. Our goal is to advance our firm's culture and 'be better', making diversity, equity, and inclusion important elements to our future success.

Description

Duties and Responsibilities

This position provides support services to clients. Essential duties including providing client support and technical issue resolution via service requests, e-mail, phone and other electronic medium. Delivers how to support as related to specific applications and business processes. Acts as the initial point of escalation for other support agents.

Essential Job Functions
  • Monitor ServiceNow queue and respond to client requests for support in a timely manner
  • Prioritize and route client requests to other internal and external resources
  • Document client requests and resolutions in ServiceNow
  • Understand client metric and status reports
  • Participate in client status calls
  • Develop and present client and internal training on applications and business processes
  • Track trends of service requests and work with clients to mitigate recurring incidents
  • Submit accurate time and expense reports in a timely manner
Category
Managed Services

Location
Dallas

Position
Application Support Specialist

Position Requirements
  • Four-year college degree is preferred with a BA or BS in Accounting, Business, Finance, Computer Science or equivalent is preferred. Two-year degree is acceptable or comparable training experience.
  • 2-4 years minimum in real estate industry, consulting, implementation or support experience with at least one of the following applications is required: MRI or Yardi.


We are not accepting unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that RealFoundations will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Full-Time/Part-Time
Full-Time

Exempt/Non-Exempt
Exempt

This position is currently accepting applications.

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