Vendor Communications Specialist

3 days ago


Jamestown, United States Furnitureland South Full time
Essential Functions and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Once a decision on resolution is made by the Case Initiator, the Vendor Communications Specialist's responsibilities will fall within the following categories:

Vendor Coordination:
  • Execute orders for replacement parts based on decisions from the Case Initiator.
  • Communicate with vendors to ensure timely delivery of parts and resolution of issues.
  • Seek reimbursements from vendors
Repair Scheduling:
  • Schedule in-home repairs with our team of technicians, ensuring timely and efficient service.
  • Coordinate internal repairs with the Furnitureland South shop, ensuring all necessary parts and tools are available.
  • Maintain a detailed schedule and follow up on repairs to ensure customer satisfaction.
Case Management:
  • Review and analyze case details provided by the Case Initiator.
  • Ensure all actions taken are accurately documented in our customer service management system.
  • Address and resolve any issues that arise during the repair or replacement process.
Communication:
  • Maintain clear and professional communication with vendors, technicians, and customers.
  • Provide timely updates to customers regarding the status of their repairs or replacements.
  • Address any concerns or inquiries from vendors and customers promptly and professionally.
Reporting and Documentation:
  • Prepare and maintain reports on vendor performance, repair statuses, and case resolutions.
  • Document all interactions and transactions related to vendor communications and case resolutions.

Required Education and Experience

High School Diploma or equivalent.

Preferred Education and Experience

Education: Associate's or Bachelor's degree in Business Administration, Communication, or a related field preferred.

Experience: Minimum of 2 years of experience in a customer service or administrative role, preferably in a retail or furniture industry.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary

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