Manager, Support Engineering

1 month ago

Austin, United States LeanDNA Full time

LeanDNA is helping solve the $150B problem that global manufacturers face-excess inventory tying up critical working capital and keeping manufacturing companies from being as efficient as they need to be. Without an effective way to optimize inventory, manufacturers are buying too much, too little, or placing inventory in the wrong place at the wrong time. Companies are stuck fighting operational fires related to critical inventory shortages, creating delays in delivering their product to customers on time.

LeanDNA's factory inventory optimization and shortage management solution quickly empowers supply chain professionals to dramatically reduce excess inventory, deliver on time, and establish operational command of their organization's inventory operations. LeanDNA optimizes the inventory management process by adding the much-needed (and much-appreciated) artificial intelligence into the forgotten area of the business: The factory. It's not just about smart inventory planning-true optimization occurs when procurement leaders have command over the operation, and the supply chain teams tasked with bringing those plans to life have total visibility, AI-driven recommendations, and a clear game plan for hitting their inventory goals every time.

As a Manager of Support Engineering, you lead the support engineering group reporting to the VP of Professional Services. Your team manages the day-to-day ticket triage and activities by identifying and escalating issues either the Customer Success team or the customers directly ensuring your team's work adheres to the business requirements, and tactical best practices during implementation and sustainability of the product.

Job responsibilities:

  • Provides guidance to immediate team of support engineers on daily tasks and activities
  • Sets the overall guidance and expectations for team output, practices, and collaboration
  • Anticipates dependencies with other teams to deliver products and applications in line with business requirements
  • Manages stakeholder relationships and the team's work in accordance with compliance standards, service level agreements, and business requirements
  • Identify and develop talented engineers and leaders, foster a healthy and collaborative culture for your team that embodies both industry best practices and company's values
  • Articulates the business value and impact of advanced technical and non-technical information with ease and knows when to seek more experienced management assistance
Required skills
  • Experience managing and mentoring a team of 6 or more support engineers from novice to advanced
  • Strong training capability and knowledge-base documentation
  • Proficient in advanced SQL
  • 2 years' experience in health and performance monitoring, as well as dashboard technologies
  • Excellent ability to juggle multiple task

  • Engineering Design Manager

    7 days ago

    Austin, Texas, United States Houston Engineering Full time

    Engineering Design Manager Role at Houston EngineeringWe're looking for an experienced Engineering Design Manager to lead our transportation systems design team. In this role, you'll oversee the design of traffic signal systems, lighting systems, fiber optics, traffic control, signing, and pavement markings.**Responsibilities:**Lead a team of engineers and...

  • Lead Engineering Design Manager

    2 weeks ago

    Austin, Texas, United States Arete Engineering Full time

    Job Summary: Arete Engineering is seeking a Senior Engineer to lead the design and development of process and mechanical systems for industrial manufacturing facilities. The ideal candidate will have 8+ years of experience working on complex projects, with a focus on semiconductor and advanced technology sectors.The Senior Engineer will be responsible for...

  • Support Engineering Manager

    1 week ago

    Austin, Texas, United States ExtendMyTeam Full time

    Support Engineering Manager Job DescriptionSalary Range: $140,000 - $170,000 per year.Overview of ExtendMyTeamAs a forward-thinking organization, ExtendMyTeam offers cutting-edge solutions to help businesses succeed. The role of Support Engineering Manager involves overseeing a team of support engineers, ensuring seamless product operation, and driving...

  • Civil Engineering Project Manager

    3 weeks ago

    Austin, Texas, United States Garver Engineering Full time

    Job DescriptionGARVER ENGINEERING IS SEEKING A PROJECT WATER RESOURCES ENGINEER TO JOIN OUR TEAM IN AUSTIN, TEXAS. THE SUCCESSFUL CANDIDATE WILL HAVE A STRONG BACKGROUND IN WATER ENGINEERING AND EXPERIENCE WITH HYDRAULIC MODELING SOFTWARE.ResponsibilitiesSupport conceptual planning studies as a Project EngineerEvaluate water distribution systems, including...

  • Support Engineering Manager

    2 weeks ago

    Austin, Texas, United States LeanDNA Full time

    About the RoleWe are seeking an experienced Support Engineering Manager to join our team at LeanDNA. As a key member of our professional services team, you will be responsible for leading a group of support engineers who provide expert assistance to our customers. Your primary focus will be on ensuring the delivery of high-quality services, while also...

  • Civil Engineer

    2 weeks ago

    Austin, United States Meade Engineering Full time

    Company Description: Meade Engineering, Inc. (MEI) is a leading engineering firm that specializes in providing innovative and cost-effective solutions for data center builders, cloud providers, and developers of large construction projects. With years of experience, our team of expert engineers, designers, and consultants is dedicated to delivering...

  • Electrical Engineer

    2 weeks ago

    Austin, United States Burns Engineering Full time

    Description About Burns Burns is a nationally respected provider of specialized engineering services, bringing highly-technical, sought-after engineering expertise to complex transportation and critical infrastructure projects. Facilities & Infrastructure/Power & Energy Team For more than 50 years, we have built our reputation on outstanding client service....

  • Project Engineer- Water Modeling and Planning

    1 month ago

    Austin, United States Garver Engineering Full time

    Careers Project Engineer- Water Modeling and Planning Austin, TexasGarver is seeking an experienced water industry professional to join the Water Infrastructure Modeling, Analytics, and Planning (WI-MAP) Team as aProject Engineerfor our developing national resource team specializing in planning and conceptual evaluations for water, wastewater, and reuse...

  • Senior Civil Engineer Manager

    1 week ago

    Austin, Texas, United States Bowman Engineering and Consulting, Inc. Full time

    Career OpportunityBowman Engineering and Consulting, Inc. is seeking a highly skilled Senior Civil Engineer Manager to manage multiple transportation and public works projects.ResponsibilitiesManage and lead multiple projects simultaneously, ensuring on-time delivery, within budget, and compliant with quality standards.Determine and oversee staffing/resource...

  • SCADA Engineer

    1 month ago

    Austin, United States Manpower Engineering Full time

    Our client in the renewable energy industry is seeking a SCADA Engineer to join their team. As a SCADA Engineer, you will be part of the Plant Controls Team supporting SCADA portion of projects intended to be outsourced to external teams. The ideal candidate will have strong technical writing skills with a background in SCADA systems, industrial automation,...

  • Electrical Project Manager

    2 weeks ago

    Austin, United States Meade Engineering Full time

    Company Description: Meade Engineering is a leading engineering firm, we specialize in providing innovative and cost-effective solutions for data center builders, cloud providers, and developers of large construction projects. With years of experience, our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable,...

  • Chief Process Engineer

    3 weeks ago

    Austin, Texas, United States Arete Engineering Full time

    Job Overview: Arete Engineering is seeking a Senior Engineer to lead high-impact projects in the field of process and mechanical systems engineering. The ideal candidate will have 8+ years of experience working on complex industrial manufacturing projects, with a focus on semiconductor and advanced technology sectors.The Senior Engineer will be responsible...

  • Mechanical Engineer

    6 days ago

    Austin, United States Meade Engineering Full time

    Company Description: Meade Engineering is a leading engineering firm, we specialize in providing innovative and cost-effective solutions for data center builders, cloud providers, and developers of large construction projects. With years of experience, our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable,...

  • Principal Electrical Engineer

    2 weeks ago

    Austin, United States Meade Engineering Full time

    Company Description: Meade Engineering is a leading engineering firm, we specialize in providing innovative and cost-effective solutions for data center builders, cloud providers, and developers of large construction projects. With years of experience, our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable,...

  • Mechanical Engineer

    3 weeks ago

    Austin, United States Meade Engineering Full time

    Company Description: Meade Engineering is a leading engineering firm, we specialize in providing innovative and cost-effective solutions for data center builders, cloud providers, and developers of large construction projects. With years of experience, our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable,...

  • Project Engineer

    1 month ago

    Austin, United States Garver Engineering Full time

    Careers Project Engineer (Entry Level) Austin, TexasGarver is seeking an entry levelProject Engineerto join our growing Transportation Team in our Austin or Georgetown, Texas officeto continue the tradition of providing reputable service to our clients. As part of the Transportation Team, this position will work under a project manager and support the team...

  • Project Water Resources Engineer

    2 weeks ago

    Austin, Texas, United States Garver Engineering Full time

    About the RoleWe are seeking a talented Civil Engineering Project Manager to join our team in Austin, Texas. The ideal candidate will have a strong background in water engineering, experience with hydraulic modeling software, and excellent communication skills.Key ResponsibilitiesManage and execute technical components of water industry projectsDevelop and...

  • Project Engineer

    1 month ago

    Austin, United States Garver Engineering Full time

    Careers Project Engineer - Water Modeling and Planning (Entry Level) Austin, TexasGarver is seeking an entry level water industry professional to join the Water Infrastructure Modeling, Analytics, and Planning (WI-MAP) Team as a Project Engineer for our developing national resource team specializing in planning and conceptual evaluations for water,...

  • Control Engineer

    3 days ago

    Austin, United States SCIVIC Engineering America Inc Full time

    Qualifications:1.  Bachelor’s degree in engineering or in related majors, specifically:a.   Electrical Engineering and/or Automationb.   Consideration will be given to candidates with other engineering degrees along with relevant work experience2.  Minimum 2 years related working experience, preferably within the automobile industry. Solid...

  • Control Engineer

    3 days ago

    Austin, United States SCIVIC Engineering America Inc Full time

    Qualifications:1.  Bachelor’s degree in engineering or in related majors, specifically:a.   Electrical Engineering and/or Automationb.   Consideration will be given to candidates with other engineering degrees along with relevant work experience2.  Minimum 2 years related working experience, preferably within the automobile industry. Solid...