Learning and Development Coordinator

6 days ago

Greenwood Village, United States Bellco Full time

Application deadline is 5 days after the date the role was posted.

Thank you for your interest in Bellco Credit Union We're a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You're a part of something more at Bellco-a place you can be proud of.

Learning & Development Coordinator (On-Site)

Reports To: Manager-Training

Direct Reports: None

Work Location: On-site, Corporate Office, Greenwood Village, CO

Contacts: All Credit Union employees, Members, Credit Union management and partners.

Essential Functions

The Learning and Development Coordinator plays a vital role in the success of the Training Team by providing essential support for the department's daily operations. In addition, responsibilities include facilitating orientation and technical training for new employees at Bellco. The role involves developing, planning, designing, implementing, and assessing a broad spectrum of training activities that are in line with Bellco's strategic initiatives, culture, and business objectives.

Primary Responsibilities & Duties

  • Responsible for coordination and delivery of in-person, virtual and hybrid training programs for various levels of the credit union, specifically responsible for new hire orientation and technical teller training for new retail staff and other programs as needed.
  • Responsible for delivering content using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  • Designs and develops training content using instructional design best practices. Identifies appropriate media for both virtual and classroom delivery. Ensures training content is clear, accurate, consistent, and free of spelling and grammatical errors. Leverages active learning strategies for adult learners that address diverse learning styles and abilities.
  • Works in collaboration with the training team to develop and maintain training materials and course curriculum, ensuring alignment with the latest policies, procedures, and business requirements in a timely fashion.
  • Works in collaboration with the training team to evaluate the effectiveness of training programs using feedback, assessments, and performance metrics, and identifies areas where employees require additional training, recommending specialized programs to meet these needs.
  • Assists with classroom preparation tasks such as system testing, printing and distributing materials, and setting up the classroom.
  • Responsible for coordinating training activities for new staff, which encompasses scheduling, communication, and tracking the completion of training.
  • Responsible for coordinating annual training programs, which includes liaising with relevant departments for content review, updating courses as necessary, and creating training programs.
  • Responsible for Learning Management System (LMS) administration including password resets, user management, reporting, and class and training program creation.
  • Responsible for maintaining team and public training calendars.
  • Engages in cross-training for various tasks and classroom backup duties.
  • May engage in cross-functional project teams, requiring the evaluation of training needs and the delivery of new or updated training materials within the project's scope and deadlines.
  • Ensure timely responses to internal requests to maintain consistent and continuous support for all employees.
  • Maintains confidentiality and protects all personal identifiable information (PII) used in classroom activities and materials.
  • Adheres to regular and punctual attendance.
  • Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union and Training Department.


Qualification/Requirements

Education: Post-secondary education is preferred, or equivalent knowledge, training, and experience. Formal education in adult learning methods is desirable.

Experience: A minimum of one year of experience in training, facilitation, or training/instructional design is required, ideally with an emphasis on technical systems or retail banking services.

Professional skill training experience preferred, such as communication, service, conflict resolution, teamwork, or empathy.

One year retail banking experience preferred.

One year Learning Management System (LMS) administration experience preferred.

One year experience with Articulate 360 or similar online course authoring tools preferred.

Skills: Passionate commitment to uphold Bellco's Core Values and Act Nice Behaviors.

Exhibits a flexible, dependable, and collaborative approach that guarantees the effective execution of training programs and the achievement of team objectives.

Demonstrates personal integrity, enthusiasm, and a positive mindset in daily activities.

Possesses excellent presentation and facilitation skills; is comfortable and articulate when speaking in front of an audience.

Ability to create a welcoming and conducive learning environment for all learners.

Understands and actively applies a range of teaching methods that support adult learning methodologies.

Exceptionally organized and possesses outstanding time management abilities.

Exhibits effective communication skills, including verbal, written, and active listening abilities.

Exhibits strong analytical and problem-solving abilities, capable of efficiently troubleshooting issues in a timely fashion.

Strong PC skills including Microsoft Word, Excel, PowerPoint and Teams.

Continued learning mindset and desire to advance personal and team knowledge of the changing learning and development landscape.

Ability to perform duties with minimal direction and as a collaborative team member

Working Conditions

Office/classroom environment; may require lifting up to 20 pounds, sitting or standing for extended periods of time may be expected. Regular use of a computer required.

Instructor-led classes are scheduled between 8:00am-5:00pm; it is the facilitators responsibility to set-up/clean-up so longer days should be expected when facilitating a class.

Local or overnight, in-state travel may be required on a limited basis to support training efforts. A valid Driver's license and proof of insurance may be required.

Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.

In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non-branch management roles may be eligible for an annual managerial bonus.
Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.

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