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IT Support Specialist
4 months ago
The client is seeking two entry-level contractors to add to their hardware asset management efforts.
These individuals will follow a set of procedures to work off a list of end-users to schedule appointments, coordinate a 15-min call with the end-user to transition them to a laptop. These individuals will spend the 15-mins guiding the user over the phone with the remote setup of their new laptop. The specialists will ensure the product involved is updated appropriately in our system, update our records and assist in the shipping of the product to the end-user.
The contractors will work onsite M-F from 9-5.
Functional Responsibilities
• Call specific set of end-users to assist with remote laptop setup
• Answer questions about the product (laptop)
• Support onsite computer inventory levels
• Review inventory counts and balance accuracy. Ensure that all inventory is properly accounted for
• Assist with packing, shipping of product
• Manage computer inventory with the use of inventory management tools (ex. ServiceNow)
• Assist with imaging of computer inventory, ensure inventory is stored properly and available for customer distribution
Additional Requirements
• Excel at customer service
• Demonstrate strong interpersonal skills. Must display excellent written, verbal communications
• Use phone etiquette best practices
• Quick on the feet, multitask - manage workload at a high rate of speed
• Detail-oriented
• Ensure Accuracy
• Willing to learn
• Must be a self-starter, able to work independently
• Regularly lift and/or move objects 10-50 lbs.
Education/Experience:
Bachelor's degree not required.
Exposure and comfortable with PCs.
Helpdesk experience a plus.
