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IT Help Desk Supervisor

5 months ago

Hauppauge, United States B&L PC Solutions Inc Full time

We’re currently in search of a Supervisor to fulfill the following job responsibilities:

Initial triage on all inbound support calls

Answering incoming calls and responding to incoming tickets

Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly

Dispatching tickets that are not able to be handled remotely to our on-site technicians

Verifying that backups are functioning properly both on-site and off-site for clients

Confirming that client's are satisfied with the products and services that are being provided to them

Assist with organizing documentation for clients

Creation of standard operating procedures

Qualifications:

  1. Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
  2. You should consider yourself to be kind, patient, and happy
  3. Team player - you enjoy working well with others.

You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them):

Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, Networking

Job Types: Full-time

Experience:

IT Help Desk / Support: 2 years (Required)

Education:

High school graduate

Associates Degree (Minimum)