Level 1 Help Desk Technician

3 weeks ago

Hauppauge, United States B&L PC SOLUTIONS INC Full time
Job DescriptionJob DescriptionJob Description:

We are seeking a highly motivated and customer-focused Level 1 Help Desk Technician to join our IT support team. As a Level 1 Help Desk Technician, you will be responsible for providing first-level technical assistance to end-users, ensuring the highest level of customer service and satisfaction. You will be the first point of contact for IT-related issues and will play a crucial role in resolving them efficiently.

Key Responsibilities:


  • Provide timely and effective technical support to end-users via phone, email, chat, or in person.
  • Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, printers, and mobile devices.
  • Escalate complex issues to Level 2 or Level 3 support teams as needed.
  • Install, configure, and maintain software applications and operating systems.
  • Assist with user account management and password resets.
  • Collaborate with team members to develop and improve knowledge base articles and documentation.
  • Track, document, and manage support requests using our ticketing system.
  • Participate in on-call rotation for after-hours support when necessary.

Qualifications:

  • High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
  • Minimum 2 years of experience in a similar role.
  • Strong knowledge of Windows and/or macOS operating systems.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Familiarity with productivity software (Microsoft Office, G Suite).
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Customer-focused with a commitment to providing exceptional service.

  • IT Help Desk Supervisor

    3 weeks ago

    Hauppauge, United States B&L PC SOLUTIONS INC Full time

    Job DescriptionJob DescriptionWe’re currently in search of a Supervisor to fulfill the following job responsibilities:Initial triage on all inbound support callsAnswering incoming calls and responding to incoming ticketsOrganizing tickets in our queue and ensuring that technicians are handling them properly and quicklyDispatching tickets that are not able...

  • IT Help Desk Supervisor

    4 weeks ago

    Hauppauge, United States B&L PC SOLUTIONS INC Full time

    Job DescriptionJob DescriptionWere currently in search of a Supervisor to fulfill the following job responsibilities:Initial triage on all inbound support callsAnswering incoming calls and responding to incoming ticketsOrganizing tickets in our queue and ensuring that technicians are handling them properly and quicklyDispatching tickets that are not able to...

  • IT Help Desk Supervisor

    1 week ago

    Hauppauge, United States B&L PC Solutions Inc Full time

    We’re currently in search of a Supervisor to fulfill the following job responsibilities: Initial triage on all inbound support calls Answering incoming calls and responding to incoming tickets Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly Dispatching tickets that are not able to be handled remotely to...

  • IT Help Desk Supervisor

    2 days ago

    Hauppauge, United States B&L PC Solutions Inc Full time

    We’re currently in search of a Supervisor to fulfill the following job responsibilities: Initial triage on all inbound support calls Answering incoming calls and responding to incoming tickets Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly Dispatching tickets that are not able to be handled remotely to...

  • Traffic Systems Technician 1/Trainee 1/Trainee 2

    2 weeks ago

    Hauppauge, New York, United States New York State Civil Service Full time

    NY HELP Yes Agency Transportation, Department of Title Traffic Systems Technician 1/Trainee 1/Trainee 2 (Region 10) - NY HELPS Occupational Category Skilled Craft, Apprenticeship, Maintenance Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $46648 to $66634 Annually Employment Type Full-Time Appointment...

  • Auditor Trainee 1

    4 weeks ago

    Hauppauge, United States New York State Civil Service Full time

    Agency Taxation & Finance, State Title Auditor Trainee 1 (Tax) (NY HELPS) Occupational Category Financial, Accounting, Auditing Salary Grade 14 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $50678 to $63108 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional...

  • Auditor Trainee 1

    4 days ago

    Hauppauge, United States StateJobsNY Full time

    COMPETITIVE MINIMUM QUALIFICATIONS The selected candidate must be reachable on the eligible list for this title and location under Civil Service Law, Rules and Regulations. OR The selected candidate must be eligible for a 70.1 transfer under Civil Service Law, Rules and Regulations. Special Minimum Qualifications for transfer to Auditor 1 (Tax): A...

  • Front Desk Supervisor

    4 weeks ago

    Hauppauge, United States Remington Long Island Employers Full time

    **What you will be doing** - Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. - Have complete understanding of Front Office staff's roles and duties and be able to...

  • Front Desk Supervisor

    4 days ago

    Hauppauge, United States Remington Full time

    Job Description What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able...

  • Histology Technician

    1 week ago

    Hauppauge, United States Catholic Health Service Full time

    Histology Technician Good Samaritan University Hospital is a 537- bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level II Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great...

  • Front Desk Supervisor

    2 weeks ago

    Hauppauge, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to...

  • Front Desk Supervisor

    2 weeks ago

    Hauppauge, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.Have complete understanding of Front Office staff's roles and duties and be able to...

  • IT Field Technician

    1 week ago

    Hauppauge, United States Flexible Systems Full time

    Flexible Systems is the largest MSP in Long Island, NY.   We operate out of our company-owned 40,000-square-foot facility located in Hauppauge, New York.    We help small & mid-size businesses with their information technology needs. We are driven by a passion for finding better ways to do things. Whether it’s streamlining an existing process or...

  • Level 2 IT Support Specialist MSP Experience

    1 week ago

    Hauppauge, United States B&L PC Solutions Inc Full time

    Must have experience working with an MSP About Us: B&L PC is a leading Managed Service Provider (MSP) specializing in providing comprehensive IT solutions to businesses of all sizes. With a diverse portfolio of clients across various industries, we are committed to delivering top-notch IT support and innovative technology solutions. Job Overview: We are...

  • Level 2 IT Support Specialist MSP Experience

    3 days ago

    Hauppauge, United States B&L PC Solutions Inc Full time

    Must have experience working with an MSP About Us: B&L PC is a leading Managed Service Provider (MSP) specializing in providing comprehensive IT solutions to businesses of all sizes. With a diverse portfolio of clients across various industries, we are committed to delivering top-notch IT support and innovative technology solutions. Job Overview: We are...

  • Level 2 IT Support Specialist

    3 weeks ago

    Hauppauge, United States B&L PC SOLUTIONS INC Full time

    Job DescriptionJob Description*Must have experience working with an MSP*About Us:B&L PC is a leading Managed Service Provider (MSP) specializing in providing comprehensive IT solutions to businesses of all sizes. With a diverse portfolio of clients across various industries, we are committed to delivering top-notch IT support and innovative technology...

  • Front Desk Agent

    2 weeks ago

    Hauppauge, United States Marriott Full time

    **Additional Information** Pay: $17.00/hour **Job Number** 24070022 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Long Island Hauppauge/Islandia, 850 Veterans Memorial Hwy., Hauppauge, New York, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** ...

  • Front Desk Agent

    1 week ago

    Hauppauge, United States Marriott Full time

    Additional Information Pay: $17.00/hour Job Number 24070022 Job Category Rooms & Guest Services Operations Location Residence Inn Long Island Hauppauge/Islandia, 850 Veterans Memorial Hwy., Hauppauge, New York, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just...

  • Front Desk Agent

    2 weeks ago

    Hauppauge, United States Marriott International Full time

    Additional Information Pay: $17.00/hour Job Number 24070022 Job Category Rooms & Guest Services Operations Location Residence Inn Long Island Hauppauge/Islandia, 850 Veterans Memorial Hwy., Hauppauge, New York, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't...

  • Auditor 1/auditor Trainee 1/auditor Trainee 2

    7 days ago

    Hauppauge, United States Medicaid Inspector General, NYS Office of the Full time

    **Minimum Qualifications** This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an...