IT Help Desk Supervisor

1 week ago


Hauppauge, United States B&L PC SOLUTIONS INC Full time
Job DescriptionJob DescriptionWe’re currently in search of a Supervisor to fulfill the following job responsibilities:

  • Initial triage on all inbound support calls
  • Answering incoming calls and responding to incoming tickets
  • Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly
  • Dispatching tickets that are not able to be handled remotely to our on-site technicians
  • Verifying that backups are functioning properly both on-site and off-site for clients
  • Confirming that client's are satisfied with the products and services that are being provided to them
  • Assist with organizing documentation for clients
  • Creation of standard operating procedures
Qualifications:

1. Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
2. You should consider yourself to be kind, patient, and happy
3. Team player - you enjoy working well with others.

You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them):

Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, Networking

Job Types: Full-time

Experience:

  • IT Help Desk / Support: 2 years (Required)
Education:

High school graduate

Associates Degree (Minimum)

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