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Senior System Architect, Customer Experience
4 months ago
*Your work days are brighter here. * At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the Team The CX Senior System Architect role resides in the CX Systems, Operations, and Analytics organization. This team supports all systems and analytics used by the Customer Experience (CX) organization, as well providing operational support for various areas including deal management and deployment administration. Key collaborators for this team including Field Services, Customer Success, Support, Education, and our Subscription Services team. About the Role The CX System, Operations, and Analytics team is looking for a Sr. System Architect to lead the design, development, and the implementation of enterprise-wide business systems. The ideal candidate will have a deep understanding of business processes and translate business requirements into technical solutions. This is a highly transparent technical leadership role responsible for the outcomes and success of business solutions that play a key role in delivering supporting technology to the CX organization. Responsibilities Provide technical architecture thought leadership for existing solutions and the new growth areas. Understanding cross org workday technology direction, so we can absorb technology improvements in a thoughtful way. Assessing the systems architecture currently in place and identify duplications and areas for improvement. Advise on the reduction of technical debt for future stability and expansion. Continually researching current and new technologies and proposing changes where needed. Working with technical leadership to establish architecture excellence in designs, research and clarity. Advocating technical research and investments to workday CX, P&T and BT for visibility and shared adoption Advocate for architecture needs and prioritize solutions Learning new technologies to stay ahead of the curve and be an authoritative resource for our engineering teams. Mentoring business system analysts to on technical solutions Establish partnership and work with leadership to advocate technical solutions to key CX initiatives Collaborate with product and strategy to champion a strong roadmap and brainstorm / prototype CX solutions. Advising various collaborators about any problems with the current technical solutions being implemented. Account for possible project challenges on constraints including, risks, time, resources and scope About You Basic Qualifications 5+ years of experience in business systems analysis and design 5+ years of experience working with Salesforce.com and Workday Understanding of sophisticated business processes to support Go To Market initiatives Experience with Agile delivery methodologies Bachelor's degree or igher in computer science, engineering, or equivalent Other Qualifications Good communicator able to synthesize and communicate among collaborators. Ability to influence collaborators and improve experiences to meet business objectives. Accomplished verbal and written communication, with the ability to construct easily consumable messaging for a broad variety of audiences Strong analytical problem solver with the interpersonal skills to influence, maintain positive relationships, and collaborate at all levels, including executive leadership Ability to drive collaboration and influence across functional teams Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.GA.Atlanta Primary Location Base Pay Range: $131,900 USD - $197,900 USD Additional US Location(s) Base Pay Range: $125,300 USD - $246,000 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process
