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Guest Care Specialist

2 months ago

Butler, United States Monro Muffler Brake Full time

Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform. Destination Monro – Your Career is Here Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro – Your career is here. About The Role: The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit. Responsibilities: Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process. First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions. Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering. This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities. Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities. Able to understand and effectively communicate all products and services Monro offers to guests. Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Maintain an organized and neat guest waiting area. Other duties as assigned. Qualifications: High school diploma or equivalent required. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests. Strong problem-solving skills. Ability to work, Days, Evenings, Weekends, Holidays Benefits Health Insurance Dental Insurance 401K Retirement Plan with Company Match Paid vacation Paid Holidays Employee Discounts Career development Your next Destination Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.