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Network Operations Coordinator

1 month ago

Kew Gardens, United States Mobile Health Full time

About Mobile Health

Mobile Health is a market leader in occupational health and employment-related screening services across the United States. With five owned-and-operated clinics in New York City, and over 6,500 affiliated locations, Mobile Health sees millions of patients per year. Our comprehensive services include drug testing, physicals, respirator fit testing, hearing testing, vision screening, vaccines and titers, and more. We stack hands to support our B2B client partners and are on a mission to make occupational health and employment-related screening the easiest part of their job. To achieve that, we are leveraging technology to change how occupational health is delivered. As a technology-driven company, we’re at the forefront of unleashing new and better ways to keep businesses safe and their employees healthy. Mobile Health is growing, and we are looking for amazing people to join our team

Location

This position is 100% remote; t his position does not require travel other than for special occasions like conferences or events. Must be able to work 9am-5pm EST Shift Schedule This position is a 2nd shift schedule of 11:00am-7:00pm EST. Monday Through Friday.

Overview

Mobile Health is recruiting a full-time Operations Coordinator, a role that will be critical to Mobile Health’s growth from a local occupational healht provider to a national provider. The Operations Coordinator will primarily be responsible for managing the day-to-day operations related to Mobile Health’s growing network of provider facilities (mostly urgent care centers) across the country. As the main contact with Mobile Health’s network office providers, the Operations Coordinator will serve as the primary relationship owner and must work diplomatically with our partners to ensure that our patients receive the highest quality care and customer service. The Operations Coordinator will work as part of a tightly knit cross-functional Network Office Team to grow Mobile Health’s national footprint. The Network Office team has autonomy and flexible structure to work together to reach its goals.

Essential Duties & Responsibilities

Essential duties include but are not limited to the following:

Proactively curating exams to ensure partnered facilities have individual patient protocols and are aware of how to process their exams.

Cultivating day-to-day relationships between Mobile Health and our network of provider facilities across the country.

Managing the full life cycle of exams across our network of facilities.

Troubleshooting issues as they arise to ensure patients receive the highest level of care.

Answering inbound calls for site-specific concerns or questions, for check-in purposes, etc.

Tracking issues and work with the Network Office team to develop proactive measures to implement going forward and reduce further issues from occurring.

Making outbound calls to request protocols be faxed back.

When necessary, communicating with patients to ensure that they have received all services and had a good experience

Answering inquiries on #nolexamupdates thread in Teams.

Back-up for Operations Team as necessary.

Experience & Education

  • High energy level

  • Team player

  • Highly organized

  • Ability to communicate with a variety of levels, both internally and externally

  • Extremely proficient with computers, including Excel.

  • Fast learner – especially with computer/EMR systems

  • Desire and ability to think creatively and strategically

  • Loves to work in w fast fast-paced environment

  • Experience in health care a plus

  • BA/BS degree preferred

Benefits

  • Competitive salary and performance-based incentives

  • Comprehensive health, dental, and vision insurance plans

  • 401(K) plans

  • Paid time off and holidays

  • Professional development opportunities

  • Flexible working arrangements

Why Mobile Health?

Mobile Health has disrupted the industry since 1984. And we’re not stopping any time soon. We’re changing the way companies think about employee health and safety. We work hard to create a world where occupational health and employee screening are an open door to growth. Our dedication is real. You can feel the passion and enthusiasm. We break barriers. We’re the solution the industry desperately needs. Ready to join us? We can’t wait to meet you.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.