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Admissions Specialist

2 months ago

Malvern, United States Rose International Full time



Duties:

Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts Place outbound calls to Hospitals to complete placement requests Willing and able to partner with Field Operations to visit Doctors offices and Hospitals to build, enhance and/or establish those relationships. Adhere to performance metrics and quality assurance call standards Utilize all tools and resources to coordinate and complete the placement of a patient Maintain data forms e-faxed from the field and enter in the appropriate database Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities Build positive relationships with Hospitals, Discharge planners, Case Managers, & Client teammates across the Village and provide customer service excellence Achieve the metrics and goals set for the department Work during expanded/non-traditional hours to serve patients and teammates (in different time zones) Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI) Ability & willingness to learn about Kidney Disease and related topics Excellent customer relationship and inter-company network building skills First-class Red Carpet customer-centered skills Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal Organized, ability to multi-task with excellent time management and prioritization skills Attention to accuracy of details and relentless follow-through with a curious and investigative inclination Ability to proactively add knowledge gained to the CRM databases to improve processes and help refine procedures Ability/willingness to work overtime Ability to understand and follow DGS and Client employment policies and procedures Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position Liaises with Client teammates at other locations to provide customer service excellence Perform other duties as assigned Able and willing to work overtime as required Understand and Follow DGS and Client processes. Understand and follow DGS and Client teammate policies and procedures

Skills:

Minimum of 6 months related experience required Data entry speed of 25-40 keystrokes per minute required Basic computer skills and proficiency in Microsoft Excel and Access Intermediate computer skills and proficiency in Microsoft Word and Outlook

Education:

High School diploma or equivalent required
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.**

Benefits:


For information and details on employment benefits offered with this position, please visit

here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:


For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).