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Manager, Client Services

2 months ago

Chicago, United States DAC Full time
Leading digital performance marketing agency seeks a Manager, Client Services

Do you have the enthusiasm to rise to each challenge, the execution to drive outrageous performance, the curiosity to continually expand your knowledge, and the courage to propose original solutions to perplexing problems? Then you may have just found the perfect opportunity at a performance marketing agency like no other.

We are looking for a passionate and solution-oriented Mangaer, Client Services to be responsible for multiple client accounts. The responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

Sound like your kind of thing? Let's get to the details

What you get

  • The opportunity to shape the future-yours and ours-at one of the world's most significant performance marketing agencies with offices across the US, Canada, and Europe.
  • A diverse, equitable, and inclusive (DEI) environment where you can bring your whole self to work.
  • A host of perks and benefits, including flexible hours, hybrid working models, employee assistance, and days off to recharge.
What we get
  • A creative, capable, agency-experienced professional who takes a wide range of account-level responsibilities in their stride, including defining short-term goals and long-term strategy, KPI monitoring and financial reporting
  • Somebody who will develop productive business relationships and alliances with clients in order to manage day-to-day program-related inquiries and deliverables
  • 2+ years of experience working in a professional marketing, advertising and/or digital agency
  • Advanced understanding of Google AdWords, Google Analytics and other digital ad and analytics platforms
  • A tenacious, positive person, who thrives in a fast-paced environment and can easily manage multiple projects simultaneously
  • Analytical skills, with the ability to see all of the pieces and how each piece fits together
  • Ability to report data and to relate results to client objectives
  • Good interpersonal skills, with the ability to develop positive relationships with members of various internal teams as well as clients and prospects
  • Excellent communication skills, both written and verbal
  • Competency with MS Office products including Excel, Word, PowerPoint and Outlook
  • University degree or diploma in a related field
Responsibilities

Account Management
  • Develop a firm understanding of the client's industry, marketing strategy and goals
  • Work with the Account Leads to identify opportunities to grow existing client relationships.
  • Manage internal aspects of a project implementation including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications
  • Ensure project requirements are documented.
  • Develop internal relationships with all internal teams to ensure collaboration that delivers on set client objectives and goals
  • Monitor established program KPIs and ensures that the program performance meets the agreed upon client KPIs.
Client Relationship Management and Communication
  • Develop productive business relationships and alliances with Clients in order to manage day to day program related inquiries and deliverables.
  • Provide ongoing support to the account team that will enhance their relationships with their day to day contacts.
  • Deliver effective and efficient documentation, communication and dissemination of information regarding client activities and client administrative procedures.
  • Work with clients to complete a specific project brief and coordinate client approvals.
Budget and Financials
  • Assist Account Leads in the development of annual account plans that meet revenue growth and profit margin targets for assigned clients.
Knowledge and Industry Relations
  • Demonstrates in depth knowledge of DAC's product offerings, including web and digital development, media, and analytics
  • Remain knowledgeable about on-going program activities
  • DAC will provide support through proper industry and platform training as needed

Work Model: This role requires two in-office days per week, with three days in-office during the three-month orientation period. Remote work is not available for this position.

What's next?

We simply want to know what makes you special. Send us an application that showcases your talent-and your personality-and shows us how you would thrive in our unique agency