Information Technology Support Specialist

1 month ago

Annapolis Junction, United States General Dynamics Information Technology Full time

Req ID: RQ178944 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Job Family: Help Desk Skills: Computer Repairs,Help Desk Support,Information Technology (IT),Remote Support,Troubleshooting Hardware Certifications: None - None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT ● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software ● May coach and provide guidance to less-experienced professionals ● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions ● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites ● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure WHAT YOU’LL NEED TO SUCCEED: ● Required Experience: 3+ years of related experience ● Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools ● Required: IAT Level 1 certificate is required within 6 months of start date ● Security Clearance Level: TS/SCI w/Poly ● Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned ● Location: On-Site in Annapolis Junction, MD ● US Citizenship Required ● Shift: M-F 10am-6pm (Training will be M-F 6am-2pm) GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from #GREENWAY #ITPolyMD #GDPoly The likely hourly rate for this position is between $28.69 - $38.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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