End User Support Analyst

2 weeks ago


Las Vegas, United States NavitsPartners Full time
Title: End User Support Analyst

Responsibilities:
  • Address user support requests through telephone and email in a courteous and professional manner.
  • Capture and document user information and issue details.
  • Prioritize and schedule support requests, escalating as necessary.
  • Document the troubleshooting and resolution process thoroughly.
  • Use online resources to aid in problem resolution.
Must have knowledge and experience:
  • Expertise in Dell and VMware technologies.
  • Experience in incident management.
  • Background in cybersecurity.
  • Willingness to travel to client sites on short notice.


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