IT Support Center Analyst

1 month ago

Lafayette, United States Wabash Inc Full time

As an IT Support Center Analyst, you will be the first point of contact for end users seeking technical assistance and support related to computer systems, hardware, or software. The IT Support Center Analyst must provide expertise, advice, and advanced knowledge, including in-depth problem-solving to users to help diagnose, troubleshoot, advise and resolve their computer or system equipment issues. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain and ensure the smooth operation of all Wabash facilities.

Your Responsibilities:

  • Primary responsibility is user support and customer service.
  • Be present and visible in the Support Center and available to users requiring technical assistance
  • Respond to questions from callers and walk-ins; remotely assist customers with technology problems from any Wabash National location
  • Learn fundamental operations of commonly used software, hardware, and other equipment
  • Maintain, analyze, troubleshoot and repair computer systems, hardware, and computer peripherals
  • May need to replace or upgrade hardware and software
  • Follow standard Support Center operating procedures and accurately log all Call Center contacts using call tracking software
  • Apply all Wabash National IT policies and procedures
  • Manage the circulation of cell phones, manuals, or other material
  • Become familiar with available help resources and remain updated on technology changes or
  • problems
  • Direct Support Center tickets to appropriate Wabash National IT staff
  • Ability to take part of On-Call rotation with the Team
  • Other duties as assigned

Requirements:

  • 1-2 years of experience in Information Technology preferred
  • Working knowledge of all electronic devices and ability to be resourceful and innovative to quickly and creatively adapt to the changing landscape in Information Technology
  • Proficiency in collaborating with a variety of personalities and skillsets, and improve the quality of IT processes, services, and product
  • Experience with setting clear goals and monitoring progress, being accessible and supporting other team members to add value to the organization
  • Comfortability with making timely and sound decisions to influencing others.
  • Familiarity with visualizing a problem or situation and thinking abstractly to solve it
  • Strong interpersonal skills and ability to work well with all levels within the organization

Leadership Attributes:

At Wabash National, we pride ourselves on being empowering, and there are some things we feel very strongly about:

  • Embrace Diversity and Inclusion - Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
  • Seek to Listen - Actively listen to reach the best solution and make the strongest decisions
  • Always Learn - Strive to improve; do not quit or settle for the status quo
  • Be Authentic - Demonstrate honesty, incredible energy, and grit in everything you do
  • Win Together - Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash

Affirmative Action/EEO Statement:

Wabash is committed to providing equal employment opportunity for its applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability or protected veteran status, or other protected class or activity under federal, state, or local law. All employment decisions must be based on neutral, legitimate criteria. All employment policies and rules shall be applied equally to similarly situated applicants.

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