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Data Analyst

1 month ago

Santa Clarita, United States Holland America Group Full time
Job Description

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone.

The Data Analyst will work as part of a broader Data Science and Operations Quality team to deliver actionable insights that will ultimately drive brand performance, continuous improvement, and accountability to the guest experience, both within the fleet and shoreside. The Data Analyst's core focus on quantitative analysis, data visualization, and report creation plays a key role in driving operational understanding and efficiency. Through collaboration with internal stakeholders and across business areas, the Data Analyst will deliver data projects that provide meaningful and lasting value to Hotel Operations and Princess Cruises as a whole.

Here's a summary of what Princess is looking for in its Data Analyst. Is this you?

Responsibilities
  • Reporting and Dashboards: Develop, enhance, and maintain interactive dashboards and reports using Power BI and Tableau to provide key insights into guest experience metrics, operational performance, and customer relations. Analyze onboard data, survey data, and customer relations data to identify trends, patterns, PCC%, and insights. Deliver comprehensive voyage-level insights on stateroom, compensation by stateroom, loyalty, incident categories, voyage comparison, and incidents to improve understanding of the customer journey.
  • Data Collection and Analysis: Collect and analyze data from various sources to identify trends, patterns, and opportunities related to guest experience and operational efficiency. Work closely with internal stakeholders to understand data requirements and ensure data accuracy. Enhance data collection to capture valuable data necessary to analyze operations and construct a data warehouse to integrate data from multiple systems to optimize further data analytics and ensure data quality.
  • Data Visualization: Create compelling visualizations to communicate complex data findings in a clear and understandable manner. Present findings to key stakeholders, including department heads, using visualizations and reports. Utilize data visualization tools (Python, Tableau, Power BI) to generate guest insights and identify customer characteristics.
  • Identify, design, and implement internal process improvements, including automating manual processes, optimizing data delivery, and re-designing infrastructure for scalability. Build the infrastructure necessary for optimal data extraction, transformation, and loading from various sources using SQL.
  • Build analytics tools that utilize the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.
  • Support Key Driver Analysis and perform exploratory and prescriptive analyses to study the category impact on NPS and identify drivers.
Please note that this a long term temp to hire contract position and you will be hired and paid through our payrolling agency. This position is 100% remote.

Requirements
  • Bachelor's or master's degree in data science, Analytics, Computer Science, Engineer, Information Technology or equivalent educational or job experience.
  • Minimum 3 years of work experience with analysis applications (extracting insights, performing statistical analysis, or solving business problems), and coding (Python, R, SQL) (or 2 years of work experience with a master's degree).
  • Proficiency in data visualization tools such as Tableau, Power BI, or equivalent.
  • Extensive experience with SQL and database concepts required.
  • Extensive experience with Excel required.
  • Python is a plus.
  • Experience writing ETL processes a plus.
  • Excellent analytical and problem-solving abilities.
  • Strong experience with database systems, both SQL and NoSQL, and their optimization.
  • Ability to work independently and in a team environment with a positive attitude.
  • Strong organizational and documentation skills with a keen attention to detail.
  • Willingness to take initiative and to follow through on projects and highly self-motivated.
  • Effective communication skills with the ability to convey complex findings to non-technical stakeholders.
What You Can Expect
  • Base Hourly Range: $30.00 to $40.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

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