Technical Support Specialist

2 months ago

Pensacola, United States Goldbelt Full time

Overview

Goldbelt Nighthawk offers sound solutions in software development and both defensive and proactive cybersecurity. Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously learning, and progressive. The team is fully committed to implementing dynamic cybersecurity solutions that effectively address the needs of customers. Nighthawk's flexibility and expertise across the cybersecurity field provides customized solutions to our customer's unique needs.

Summary:

The Technical Support Specialist will provide support to the Navy Medicine Operational Training Command (NMOTC). The NMOTC Information Management and Technology Department IT Service Area activities are performed in close cooperation and coordination with, but not limited to: Application Integration and Business

Intelligence Support, Desktop Support Services, IT Operations, Customer Portfolio Management and Cyber Support Services. Services are typically accomplished through integrated product or project teams, comprised of Government and Contractor personnel. The NMOTC Information Management and Technology Department and the associated IT Enterprise provides services to over 100,000 end-users world-wide to include 1,300 unique operational medicine program owners across Navy Medicine, individual projects, laboratories, and other Fleet and Fleet Marine Force medical organizations.

Responsibilities

Essential Job Functions:

  • Perform Classroom/Auditorium Technical Support.
  • Design, configuration, installation and maintenance of all command audio/visual/web conferencing software, systems and media services and train users to manage interfaces when needed.
  • Provide technical communication and media support services during core business hours and command hosted training events.
  • Provide Audio/Visual equipment support to all classroom, conference room and command meeting spaces.
  • Collaborate with Training Director and Network Administration for design and configuration of all classroom equipment and connectivity for both remote and onsite curriculum delivery.
  • Maintain comprehensive lifecycle of classroom, conference room and command meeting space equipment.
  • Perform monthly health checks of classroom, conference room and command meeting space equipment for patch management and resolve unreported problems to minimize occurrence of technical issues during conference, meetings, and training events.
  • Resolve helpdesk tickets related to Microsoft 365, eLearning, telecommunications, audiovisual and media support services.
  • Collaborate with instructors to provide technical expertise that supports delivery of quality education for command students.
  • Maintain all traction of Mobile Device Management.
  • Ensure all mobile devices are enrolled in Mobile Iron and Purebred.
  • Provide SharePoint Online, OneDrive and TEAMS user support as Microsoft 365 Product Subject Matter Expert.
  • Resolve tickets and issues involving video streaming, graphic design, web enabled graphic tools, interface development and content management systems.
  • Perform other duties as assigned.
Qualifications

Necessary Skills and Knowledge:
  • Knowledge of hardware and software management principles, methods, and procedures for troubleshooting issues with audio/video/web teleconferencing capabilities and smart phone technologies.
  • Ability to work independently and with a team to support local and remote staff and students with troubleshooting software and hardware issues, instructing end-users on the use of common business, medical, educational, communications, and reference software in support of classroom technology, proctoring exams, and video conferencing equipment, as well as mobile device technologies.
  • Ability to use sound business sense and ability to analyze, prioritize, identify, and implement solutions for the command's education and training requirements.
  • Serve customers through consultations, building relationships, monitoring email traffic throughout the day to maintain communication and timely response to calendar appointments.
  • Knowledge of IT hardware and software management principles, methods, and procedures for troubleshooting issues with audio/video/web teleconferencing capabilities and smart phone technology
  • Knowledge of NMOTC subordinate locations to provide required site visits for onsite support as needed.
  • Proficient with oral and written communication to present senior military leaders with professional onsite and virtual technical support during high visibility events.
  • Strong organizational and time management abilities, with the capacity to handle multiple tasks and meet deadlines in a fast-paced environment.
Minimum Qualifications:
  • Minimum 3 years of related experience.
  • Must be a US citizen.
  • Must have and ability to maintain a Secret clearance.
  • Required Services will include 25% travel to remote.
Preferred Qualifications:
  • Related certifications.


Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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