Technical Support Specialist

1 week ago


Pensacola, Florida, United States Civil Recruit Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Civil Recruit. As a Technical Support Specialist, you will be responsible for providing tiered technical support to our customers.

The ideal candidate will have experience interfacing with software development, testing, integration, deployment, sustainment, maintenance, and other teams. Additionally, they should be familiar with Agile methodologies, ITIL framework, and shell scripting languages such as Bourne, C, Krone, Bash, and Perl.

Key Responsibilities
  • Provide tier I (help desk) and tier II (escalation) problem identification, diagnosis, and resolution of problems
  • Support the escalation and communication of status to agency management and internal customers
  • Observe, analyze, and report data; and when necessary make repairs to equipment

This position requires shift work and the ability to prioritize incidents, perform detailed troubleshooting, root cause analysis, and determine multi-user, multi-system correlations.

Requirements

Required Education:

  • High School diploma or equivalent is required

Desired Certifications:

  • DoD 8570.1-M Compliance at IAT Level I
  • Information Technology Infrastructure Library (ITIL) certification

Must be able to work a shift schedule, possess U.S. Citizenship, and have an active/current Top Secret clearance with SCI eligibility. Must also be able to obtain DHS Suitability and have 4+ years of directly relevant experience.

Estimated Salary Range

$85,000 - $110,000 per year, depending on location and experience.



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