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Customer Success Associate
3 months ago
Madison, United States Wolters Kluwer Full time $50,000 - $57,000We are currently seeking dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance...
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Customer Success Manager –
4 weeks ago
Madison, Wisconsin, United States Dotdigital Full timeAbout UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...
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Manager, Customer Success
3 weeks ago
Madison, United States Rentable Full timeJob DescriptionJob DescriptionWe're Changing the Rentals IndustryWe're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech product and a...
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Manager, Customer Success
6 days ago
Madison, United States Rentable Full timeJob DescriptionJob DescriptionWe're Changing the Rentals IndustryWe're a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.'s largest rental marketplaces, Rentable, we have since expanded our portfolio to include two...
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Customer Success Manager
2 months ago
Madison, United States Kuraray America , Inc. Full timeBasic Function The Customer Success Manager is responsible for building and maintaining effective long-term relationships and a high level of satisfaction with decision makers and influencers at an assigned group of customer accounts. Gathers detailed information about account, identifies decision-makers, understands strategic business challenges and...
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Enterprise Customer Success Specialist
18 hours ago
Madison, Wisconsin, United States Skilljar Full timeEnterprise Customer Success Manager - SkilljarSkilljar is seeking a committed Enterprise Customer Success Manager to enhance our expanding team. In this position, you will collaborate closely with our enterprise and strategic clients to ensure they meet their business goals through the effective utilization of Skilljar's platform.Key Responsibilities: Foster...
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Customer Success Manager
3 months ago
Madison, United States Indeavor Full timeThe Customer Success Management team within our Revenue organization is dedicated to making our customers successful with Indeavor's core products and services throughout the customer journey. The Customer Success Manager - Manufacturing Excellence (CSM) will join the team as a subject matter expert with a wealth of knowledge in the manufacturing industry...
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Customer Success Manager
1 month ago
Madison, United States Indeavor Full timeThe Customer Success Management team within our Revenue organization is dedicated to making our customers successful with Indeavor’s core products and services throughout the customer journey. The Customer Success Manager – Manufacturing Excellence (CSM) will join the team as a subject matter expert with a wealth of knowledge in the manufacturing...
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Customer Success Manager
2 months ago
Madison, United States dotdigital Full timeAbout the Role We are looking for a dynamic and results-driven Customer Success Manager to join our team at Dotdigital! As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients. This role provides leadership in post-sales customer activity, with...
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Customer Service Associate
1 month ago
Madison, United States Workforce Solutions Full timeWorkforce Solutions partners directly with teams looking to hire top talent. We are currently working with a family-owned manufacturing company looking for a Customer Service Associate to manage client relationships and accounts working from their Madison, WI location. What's the role? The Customer Service Associate is responsible for serving customers daily...
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Customer Service Associate
3 months ago
Madison, United States Thoroughbred Express Full timeJob DescriptionJob Description*Full Time and Part Time positions available*Company DescriptionThoroughbred Express Auto Wash is a conveyorized, tunnel-based, express car wash that offers a clean, shiny, and dry car to every customer. We are the fastest-growing carwash in Southern Kentucky, Indiana, and West Virginia. Our team is at the forefront of the...
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Customer Success Manager
2 months ago
Madison, United States Wolters Kluwer Full timeLOCATION: Remote U.S. locations; preferred East Coast and Midwest time zones OVERVIEW You will play a lead role in managing and driving our customer’s product utilization across the Clinical Effectiveness (CE) product portfolio. You will act as the lead Customer Success representative for our largest and most strategic accounts and will be responsible for...
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Customer Success Manager
19 hours ago
Madison, Wisconsin, United States First MainStreet Insurance, L.C. Full timePOSITION TITLE: Account ManagerREPORTS TO: Operations DepartmentCLASSIFICATION: Exempt EEO CLASSIFICATION: ProfessionalsPOSITION SUMMARY:The Account Manager plays a crucial role in fostering and sustaining relationships with our esteemed clients by addressing their insurance protection requirements. This position entails managing a portfolio of accounts,...
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Customer Service Sales Associate
1 month ago
Madison, United States Hertz Full timeJob Description The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Qualifications: Strong oral and written communication...
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Customer Service Sales Associate
1 month ago
Madison, United States Hertz Full timeThe Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Qualifications: Strong oral and written communication skills. Must have the...
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Customer Service Sales Associate
1 month ago
Madison, United States Hertz Full timeThe Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Qualifications: Strong oral and written communication skills. Must have...
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Customer Service Associate
3 months ago
Madison, United States Myhaus Full time**Customer Service Associate** Madison, WI Full Time As a Customer Service Associate youll provide outstanding support and customer service to our account managers, agents, and clients. Your analytical skills, attention to detail, and courteous service sets you apart as a professional, and it sets us apart as an organization. * Youll have an opportunity to...
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Customer Support Associate Needed at ShopBop
4 weeks ago
Madison, United States Forcreativegirls Full timeCustomer Support Associate Needed at ShopBop In this Customer Support Specialist role, you will be the voice of Shopbop, fielding real-time calls in a virtual, call center environment from customers globally. The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to...
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Customer Experience Associate
3 weeks ago
Madison, United States Chick-fil-A Full timeDescription Our Customer Experience Associate position gives a unique opportunity for those stay at home parents with school age children, retirees, college students, or home schooled high school students to work a flexible schedule in a fun environment. Our Customer Experience Associate position gives a unique opportunity for those stay at home parents with...
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Customer Service Associate
3 months ago
Madison, United States Middec Inc Full timeJob DescriptionJob DescriptionWe are seeking a Full Time Seasonal Customer Service Associate to join our team! MUST be able to multi-task in a fast paced environment. Saturday availability REQUIRED. You will be responsible for helping customers by providing product and service information and resolving technical issues. QuickBooks experience a...
Associate Customer Success Managerbill
2 months ago
JOB REQUIREMENTS: Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we\'re the driven professionals and technology experts companies turn to most to solve their IT challenges. Job Summary The Associate Customer Success Manager\'s (ACSM) primary responsibility is to coordinate and update billing aspects of a product or service offering project for a client. Billing items may be one-time fees or monthly recurring fees. Bill auditors interact with Managed Services Project Managers and Customer Success Managers, and other members of cross-functional teams. Project administration skills, Business administration, reporting, attention to detail is needed. Technical background is often required to manage competing interests. This position will also engage with Managed Services Applications team as part of testing and validation for a future with billing automation. What you will do: Customer billing accuracy and administration Independently works with reporting to administer customer billing adjustments. Audit customer billing upon contract end dates and present findings to Customer Success Managers. Monitors, interprets and communicates reporting anomalies. Ensures that invoices are accurately tracked and approved against the project in a timely manner. Ensures all items defined in CDW Statement of Work are delivered and accurately billed. Communicates well and clearly. Trains others to perform a bill audit for managed services customers. Clearly documents billing changes around new and existing product offerings. Documents, tracks and communicates workflow concerns. Aids in bringing to resolution. Documents lessons learned and shares appropriately with colleagues. Leadership qualities: Accountable to CDW management for billing results. Is fiscally responsible to the client, the project and to CDW. Instills trust by building relationships with the project team. Identifies difficult situations with client and/or project team and escalates to account team and management. Coordinates team efforts to consistently meet success factors and exceed client expectations. Reviews delegated tasks to ensure timely and accurate completion. Both with Shared Email and tickets within ServiceNow. Shares lessons learned information across the Customer Success and Billing Operations team. Communication: Provides the appropriate documentation (underbilling concerns, potential loss or overbilling concerns). Has clear and concise communication skills. Leads and facilitates both live and virtual meetings. Adapts communication style and medium to the audience needs. Works with account team and management to prepare and deliver difficult... For full info follow application link. CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/1F3BA1DE187A4A1E
