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Customer Success Associate
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Customer Success Manager –
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Madison, Wisconsin, United States Dotdigital Full timeAbout UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...
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Manager, Customer Success
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Manager, Customer Success
6 days ago
Madison, United States Rentable Full timeJob DescriptionJob DescriptionWe're Changing the Rentals IndustryWe're a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.'s largest rental marketplaces, Rentable, we have since expanded our portfolio to include two...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
1 month ago
Madison, United States Indeavor Full timeThe Customer Success Management team within our Revenue organization is dedicated to making our customers successful with Indeavor’s core products and services throughout the customer journey. The Customer Success Manager – Manufacturing Excellence (CSM) will join the team as a subject matter expert with a wealth of knowledge in the manufacturing...
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Customer Success Manager
2 months ago
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Customer Service Associate
1 month ago
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Customer Service Associate
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Customer Success Manager
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Customer Success Manager
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Customer Service Sales Associate
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Customer Service Sales Associate
1 month ago
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Customer Service Associate
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Customer Support Associate Needed at ShopBop
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Customer Experience Associate
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Customer Service Associate
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Madison, United States Middec Inc Full timeJob DescriptionJob DescriptionWe are seeking a Full Time Seasonal Customer Service Associate to join our team! MUST be able to multi-task in a fast paced environment. Saturday availability REQUIRED. You will be responsible for helping customers by providing product and service information and resolving technical issues. QuickBooks experience a...
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Associate Customer Success Managerbill
2 months ago
JOB REQUIREMENTS: Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we\'re the driven professionals and technology experts companies turn to most to solve their IT challenges. Job Summary The Associate Customer Success Manager\'s (ACSM) primary responsibility is to coordinate and update billing aspects of a product or service offering project for a client. Billing items may be one-time fees or monthly recurring fees. Bill auditors interact with Managed Services Project Managers and Customer Success Managers, and other members of cross-functional teams. Project administration skills, Business administration, reporting, attention to detail is needed. Technical background is often required to manage competing interests. This position will also engage with Managed Services Applications team as part of testing and validation for a future with billing automation. What you will do: Customer billing accuracy and administration Independently works with reporting to administer customer billing adjustments. Audit customer billing upon contract end dates and present findings to Customer Success Managers. Monitors, interprets and communicates reporting anomalies. Ensures that invoices are accurately tracked and approved against the project in a timely manner. Ensures all items defined in CDW Statement of Work are delivered and accurately billed. Communicates well and clearly. Trains others to perform a bill audit for managed services customers. Clearly documents billing changes around new and existing product offerings. Documents, tracks and communicates workflow concerns. Aids in bringing to resolution. Documents lessons learned and shares appropriately with colleagues. Leadership qualities: Accountable to CDW management for billing results. Is fiscally responsible to the client, the project and to CDW. Instills trust by building relationships with the project team. Identifies difficult situations with client and/or project team and escalates to account team and management. Coordinates team efforts to consistently meet success factors and exceed client expectations. Reviews delegated tasks to ensure timely and accurate completion. Both with Shared Email and tickets within ServiceNow. Shares lessons learned information across the Customer Success and Billing Operations team. Communication: Provides the appropriate documentation (underbilling concerns, potential loss or overbilling concerns). Has clear and concise communication skills. Leads and facilitates both live and virtual meetings. Adapts communication style and medium to the audience needs. Works with account team and management to prepare and deliver difficult... For full info follow application link. CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/1F3BA1DE187A4A1E