Desktop Support Technician

6 months ago


Huntsville, United States AA2IT Full time
Job Summary

We are looking for a Desktop Support Technician for a 3 month contract-to-hire opportunity in Huntsville, AL to provide high-level desktop and IT support.

Qualifications
  • This role requires a minimum of 2+ years of IT support and field hardware break-fix experience.
  • A+ Certification or willing to obtain A+ certification within 90 days.
  • OEM Certifications (Dell/Lenovo Etc.)
  • Apple/Mac Experience
  • Imaging from Network and USB
  • Laptop/Desktop/Printer hardware and software support experience
  • ServiceNOW experience
Responsibilities
  • Paid Training.
  • Provide exceptional, daily, On-Site Customer Service interaction with high profile client executives.
  • Provide excellent time management and reporting skills
  • Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
  • Manage triage, troubleshooting and resolution to client scope on IT equipment
  • Occasionally works at heights of 20' to 25', lift equipment training provided
  • Document efforts, issues and resolutions, close cases/tickets daily
  • Insight to PC, Printers, Thin Clients, AP's, Servers, Network switch equipment, MFDs, Tablets


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