IT Systems Support Professional

5 days ago


Huntsville, Alabama, United States TAD PGS, Inc. Full time

We are seeking an experienced IT Systems Support Professional to join our team at TAD PGS, Inc. in Huntsville, AL.

The ideal candidate will be responsible for providing technical support to customers via a ticketing system and direct telephone contact.

Key Responsibilities:

  • Serves as the Tier II escalation point for incoming service requests
  • Monitors the Managed Services ticket queue for new tickets
  • Resolves customer issues in a quick and professional manner
  • Assists with first-touch triage for customers during surge times
  • Provides on-site support when needed

Requirements:

  • Expert-level knowledge of Windows Desktop OS and Server OS
  • Experience with desktop, laptop, and server hardware
  • Familiarity with Microsoft 365, Azure, Active Directory, and networking devices
  • Excellent communication and customer service skills

Estimated Salary: $65,000 - $85,000 per year.



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