IT Support Specialist
2 days ago
At Tad PGS, we are seeking a skilled IT Support Specialist to join our team in the Huntsville, AL area. This junior-level position involves assisting customers via ticketing systems and direct phone contact. You will provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.
Job Responsibilities:- Customer Service: Deliver exceptional user experiences by being patient, empathetic, and helpful.
- Responding to Customer Queries: Handle inquiries via phone, email, or tickets to provide immediate assistance.
- Troubleshooting Technical Issues: Diagnose and resolve basic technical problems, such as software glitches, connectivity issues, and hardware malfunctions.
- User Account Management: Manage user accounts, including creating accounts, assigning permissions, and resetting passwords.
- Software Installation and Configuration: Assist with installing and setting up software applications.
- Logging and Escalating Issues: Document issues and escalate more complex problems to higher-level support tiers when necessary.
- Providing Step-by-Step Guidance: Offer clear instructions to help users resolve their issues independently.
- A minimum high school diploma or equivalent is required.
- Relevant certifications (e.g., CompTIA, Google, AWS, Microsoft) are a plus.
- A proven interest in and enthusiasm for technology, along with a willingness to learn and grow in the field.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- The ability to work both independently and collaboratively within a team environment.
- Familiarity with Windows and/or macOS operating systems; knowledge of Microsoft 365 products and services is a plus.
- A basic understanding of networking concepts and protocols.
- A solid grasp of systematic troubleshooting.
- The ability to perform calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.
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