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Network Technician I

1 month ago

New York, United States PLANIT Group Full time

PlanIT Group is hiring a Network Technician in NYC Apply today
Responsibilities:

  • The patching cabling between network equipment and customer's network
  • The installation of power cables from equipment to power supply in rack/cabinet/closet
  • The installation, troubleshooting and de-installing network equipment
    • Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
    • Install, troubleshoot, and de-install Network General remote Sniffers
  • Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
  • Act as interface between customer's associates and management
  • Provide hardware break-fix services for network infrastructure
  • Perform onsite call-through, data, voice, website and security testing
  • Perform back-up testing to ensure all systems are connected to the customer's network as directed
  • Support carrier testing of circuits
  • Assist with facilities efforts
    • Power and uninterruptable power supply (UPS) restoral
    • Water problems,
    • Emergency cooling restoration,
    • Fire suppression exercises, restoration, and post fire events
  • Support inventory management activities
    • Receiving inventory
    • Tagging of assets
    • Tracking spares (crash kits)
    • Ordering inventory
    • Updating inventory records
    • Prepare and return damaged equipment
  • Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
Requirements:
  • Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
  • Requires experience in working in communications closets
    • Must be able to perform rack and stack activities
      • Must be able to safely lift heavy objects
    • Must understand cable patching processes and procedures
    • Must be familiar with 66 Block and 110 Block cross connect procedures
    • Must have a basic knowledge of data communications networking.
      • Must be able to assist in troubleshooting issues
      • Must understand network terminology
  • Must be familiar with IP phone
    • Must be able to program Cisco phones
    • Must be able to install Avaya phones
    • Must be able to troubleshoot Avaya and Cisco phones
  • Requires good interpersonal communications skills
    • Must be able to explain technical issues in a way the customer will understand an issue
    • Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution
Experience and Education:
  • 5+ years of experience in data communications
  • Must have a basic knowledge of Cisco Phones, switches and routers
  • Must have a basic knowledge of local and wide