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Technical Support Specialist

2 months ago

Chicago, United States Collabera Full time

Description

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Technical Support Specialist

Contract to Hire: Chicago , Illinois, US

Salary: $30.00 Per Hour

Job Code: 350040

End Date: 2024-06-28
Days Left: 3 hours left

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Client Domain: Educational

Job Title: Technical Support Specialist Senior

Location: Evanston, IL (potential 1 day remote as the role progresses)

Duration: 6-month (Contract To Hire)

Why is this open?

Backfill

Mission:

The candidate will be responsible for augmenting support for the Crown community (executives). They will be a resource for the rest of the team providing support for level 1 and 2 support techs and support to the executives. Supporting users ensuring successful installation and on-going use of workplace endpoint technology within complex environments.

Day to Day:
  • Strategic planning:
  • recommends, plans, and implements workplace endpoint technology initiatives
  • Administrations:
  • manages/coordinates projects with internal/external clients utilizing IT unit system to meet client goals. Create project plans, testing, implementation, and evaluation of systems
  • Development:
  • Coordinates projects with users to deliver optimum service regarding installations and maintenance of workplace endpoint technology.
  • Tests, implements and evaluates systems and service results
  • Coordinates application upgrades, security patching, platform software updates.
  • Leverage endpoint management technology to build shared software packages, images and policy management
  • Creates endpoint management scripts, packages, and ad hoc reporting
  • Performance:
  • advanced level of troubleshooting that have been escalated by junior staff
  • Miscellaneous
Must Haves:
  • Associate's degree or 1 year equivalent experience.
  • 3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or similar.?
  • Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or similar.
  • Experience with Linux operating system
  • Balance between Windows and Mac
  • Microsoft 365
  • Microsoft Endpoint Configuration Manager (MECM)
Plusses:
  • Leadership experience
  • Degree in computer science
  • Comp TIA A+ Certification
Job Requirement
  • IT support
  • Mac
  • windows
  • Linux
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Sobita Jaiswal
  • sobita.jaiswal@collabera.com


Apply Now

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