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Member Advocate

3 months ago

Indianapolis, United States Professional Management Enterprises Full time
In support of Indiana Medicaid member engagement for the Indiana PathWays for Aging programs, this role is a member of the Health, Education and Access Team (HEAT). This role represents UnitedHealthcare Community Plan while educating and informing enrolled members on a variety of topics related to health, well-being, and navigation of the health care system. Bilingual candidates are encouraged to apply.
  • Represent United Healthcare Community Plan by promoting its core values and services
  • Follow detailed policies and procedures while completing new member health needs screenings, thoroughly documenting interactions with members and the friends or family members who support them
  • Conduct other outbound telephonic campaigns as directed
  • Educate and inform people of diverse backgrounds and cultures
  • Collaborate across the team and with health plan leadership to share barriers and best practices that impact the lives of our members


Required Qualifications:
  • Two or more years of education and/or experience in a customer-facing role

  • Ability to effectively work in a 100% remote/work-at-home environment
  • Willing to work a flexible 40-hour week, including occasional evenings and weekends
  • Excellent organizational skills
  • Self-directed and independent in completing tasks
  • Professional communication skills in both verbal and written form
  • Attention to detail and accuracy
  • Flexible to adjust job responsibilities as the position evolves


Preferred Qualifications:
  • Community Health Worker certification
  • Advanced skill set working with Excel (sorting, filtering, pivot tables)
  • Experience working with the following populations:
    • Individuals who are aged, blind, or disabled
    • People of diverse backgrounds
    • Health professionals and providers
    • Managed Care Entities and/or commercial health insurance
  • Bilingual in Spanish, Burmese, Arabic, or French Creole