Director of Conferences and Events

2 months ago

Midland, United States Northwood University Full time
Location : Midland, MI

Job Type: Full-Time

Job Number: 03359

Division: Finance and Administration

Department: Conference Center & Events

Opening Date: 08/07/2024

Closing Date: Continuous

Roles

Create exceptional, memorable experiences for guests by delivering seamless, high-quality conference and event services in a manner that exceeds expectations and enhances the image of Northwood University.

Reports to: Vice President of Finance and Administration
Responsibilities

  • Coordinate academic facility usage with Academic Department representative.
  • Develop and maintain facilities usage and event policy including pricing and in-kind guidelines.
  • Prepare, review, and present for approval, invoices, contracts, facility use agreements, and ensure proper risk management documents are obtained.
  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
  • Develop and direct marketing and sales plans for conferences and events.
  • Provides guidance on departmental standards for all campus-wide event support and manage realistic project scope expectations throughout entire event process when working and supporting event program requests.
  • Provides streamlined experience for various campus departments related to catering, risk management, facilities, production and technology support, and review of reservation and event booking contracts.
  • Provide counsel and support to student events such as Auto Show, Style show, and Stafford Dinner.
  • Read trade publications, attend seminars, and consult with industry conference and event professionals to keep abreast of meeting management standards and trends.
  • Trains and supports student staff on systems, platforms, and event process.
  • Identify, monitor, and track maintenance of conference facility as applicable.
  • Establish criteria for and assist to resolve scheduling conflicts with conference and event spaces.
  • Maintains event management tools and resources and online platform for ease of access to all campus community. Manage 25 Live process and personnel.
  • Prepare operating and capital budgets.
  • Manages multiple priorities in a fast-paced environment and provide detailed and concise and responsive communications.
  • Provides executive-level professional correspondence and communicating across stakeholder groups with superior interpersonal skills.
  • Maintains the highest level of quality, professionalism, and integrity in all departmental tasks.
  • Maintains event tracking for vendors, facilities, and services to include monthly inventory resource reporting.
  • Demonstrates the ability to resolve and manage conflict proactively and projects a positive attitude in all interactions.
  • Provide operational support and prepare availability grids and timeline tracking.
  • Additional duties as assigned.
Qualifications
  • Bachelor's degree required (Master's degree preferred) in areas directly related to any of the following areas of study: event management, hospitality, hotel management, or marketing.
  • Three years of professional experience (Five years preferred) working in event planning and/or production, preferably in a university environment or equivalent combination of education and experience.
  • Ability to assess, evaluate, and trouble-shoot complex event work- flow and operations.
  • Experience in program management, event and project management, marketing, or facility-usage management at a university or equivalent industry experience.
  • Thorough knowledge and understanding of concepts, principles, and practices of event management. Ability to communicate university policy and event compliance protocols with various constituents.
  • Strong interpersonal communication skills including social perceptiveness and diplomacy with individuals at all levels in all levels of communication - in person, in writing, or by telephone.
  • An appreciation for the history and traditions of Northwood Universityand the Northwood Idea
  • Demonstrated ability to manage complex tasks including prompt and persistent review of project deadlines and event needs.
  • Exceptional organizational and project management skills and experience with the ability to multi-task with flawless attention to detail managing in-time responsiveness.
  • Ability to managing students/ and or team and take ownership of all assignments to ensure all milestones are clearly communicated and met while developing positive rapport with students, administrators, and faculty.
  • Knowledge of and experience working with websites and graphic guides/tools preferred.
Expectations
  • Work independently and collaboratively across various campus departments.
  • Realize goals that align with student, faculty, staff, and visitor expectations.
  • Serve as lead member in the overall planning and visioning of conferences and events.
  • Responsible for administrative procedures.
Northwood University has an institutional philosophy which emphasizes free enterprise in a context of limited government and individual responsibility. The ideal candidate will have a strong attraction to the mission and core values of Northwood University. Applicants are encouraged to familiarize themselves with the University's outcomes at

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