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Customer Care Specialist

3 months ago

Scottsdale, United States Realtor.com Careers Full time
At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.

Customer Care Specialist (Avail) at Realtor.com®

This role will align with the Avail team, a part of the realtor.com® network. Avail offers a software platform with a complete set of tools, guidance, and best in class educational content providing landlords with everything they need to be confident and professional.

Are you a people expert? Are you eager to create lasting impressions by using your ability to teach, empathize, and build relationships? At Avail, we are as passionate about our customers as we are about improving the rental process for everyone. In this role, you will be our customer's first point of contact, and you will have the opportunity to drive the value they find on the platform. We build our policies around our favorite company values- Customers Are Our North Star and People Are Our Foundation What we mean by that is the people on our team are just as important as our customers. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Customer Care Specialist and help change the world of real estate, one home at a time.

What you'll do:
  • Develop a deep knowledge of Avail.co products and services
  • Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end
  • Help customers troubleshoot issues of low to medium complexity levels
  • Answer questions for landlords and tenants about topics such as:
  • How do I list my property?
  • How do I apply?
  • How do I build a residential lease that complies with my state laws?
  • How do ACH payments work?
  • Identify the need for and create self-help solutions for customers and internal team members
  • Be your authentic self in each and every conversation
How we work

We balance creativity and innovation on a foundation of in-person collaboration. You would be the face of talent development on-site in our office.

What you'll bring:
  • Deep passion and drive to help others and humanize the customer service experience
  • At least 1 year of supporting customers by taking high volume inbound calls
  • At least 2 years experience in customer-facing roles
  • Expert-level written and oral communication
  • Bachelor's Degree, preferred
  • Experience working with a fast-growth technology company, preferred
  • Experience in the following tools: Zendesk and JIRA, preferred


Do the best work of your life at Realtor.com®

Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com®will provide reasonable accommodations for otherwise qualified disabled individuals.