Customer Relations Specialist
2 months ago
* Scottsdale, AZ, USA
* Full Time
*Medical, Dental, Vision, 401k w/Company Match, Vacation/Sick Time, Company Paid Holidays*
The Customer Relations Specialist is responsible for interacting with our direct customers, distributors, and field personnel to insure the timely and accurate entry of customer fulfillment request into our JDEdwards ERP System. You will be working with Shipping personnel to resolve any fulfillment challenges and to work closely with the Director Customer Relations in establishing individual and team goals and ensure delivery of exceptional performance to internal and external customers to drive a market advantage.
Essential Duties and Responsibilities:
* Manage customer expectations with the timely and accurate response to customer inquiries
* Enter Customer Orders in a timely and accurate manner
* Assist with short-term and long-term strategic plans, development of project initiatives and service metrics.
* Work with Management to Identify process improvement steps to enhanced performance, and increased profitability
* Review and interpret reports while maintaining accurate records
* Provide input on policy, procedures, system improvements and performance measurements to senior management
* Capacity to navigate stressful customer interacts
* Develop improvement action plans to support projected revenue.
* Other projects or duties as assigned
Qualifications:
* Associate degree or equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered
* Minimum three years' experience with JDE and or Medical Device Item Numbers
* Supply Chain Management knowledge helpful
* Ability to multitask and detail orientated
* Must have good oral and written communication
* Ability to set/change priorities on the fly and meet deadlines
* Ability to work with minimal supervision
* Dependable, self-motivated, results-oriented
* Understanding of document process and procedures
* Ability to build relationships at various levels within the organization and with customers and partners
* Proficient in Microsoft Word, Excel, Power Point, Outlook
* Preferred experience in JDE Edwards and Business Objects
* Knowledge of personal computers and PC application
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
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