Current jobs related to Customer Success Support Analyst - Fort Wayne - Northern Data Systems

  • Customer Success Support Analyst

    4 days ago

    Fort Wayne, United States Sharetec Full time

    Job Type Full-time Description Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely...

  • Customer Success Support Analyst

    3 months ago

    Fort Wayne, United States Sharetec Full time

    Job DescriptionJob DescriptionDescription:Sharetec is looking for a Customer Success Support Analyst to join our team!At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our...

  • Customer Success Support Analyst

    3 months ago

    Fort Wayne, United States ShareTec Full time

    Job DescriptionJob DescriptionDescription:Sharetec is looking for a Customer Success Support Analyst to join our team!At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our...

  • Customer Success Manager- SMB

    1 month ago

    Fort Washington, United States Customer Labs Full time

    Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...

  • Customer Success Manager- Government Solutions

    1 month ago

    Fort Washington, United States Customer Labs Full time

    Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...

  • Remote Customer Support Agent at IP Info

    1 month ago

    Fort Washington, United States Customer Labs Full time

    How We Work We have a small and ambitious team, spread all over the globe. We sync up on a monthly all-hands Zoom call, and most teams do a call together every 2 weeks. Everything else happens asynchronously, via Slack, GitHub, Linear, and Notion. That means you can pick the hours that work best for you, to allow you to be at your most productive. To...

  • Technical Support Analyst

    3 days ago

    Fort Wayne, Indiana, United States Northern Data Systems Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Success Support Specialist to join our team at Northern Data Systems. As a key member of our support team, you will be responsible for providing exceptional support to our clients, ensuring their technical needs are met, and helping them achieve their business goals.Key...

  • Enterprise Customer Success Manager

    2 months ago

    Fort Wayne, United States Unily Full time

    Job Purpose The Customer Success Team is the face and voice of Unily, reflecting the company's core values in its strategic collaboration with customers. As an ECSM, you bring significant experience partnering with Enterprise Clients to optimize their SaaS platform. The primary focus of this role is to ensure the Unily platform will become and remain a...

  • Enterprise Customer Success Partner

    7 days ago

    Fort Wayne, Indiana, United States SAP Full time

    About the RoleThe Enterprise Customer Success Partner (E-CSP) will play a vital role in driving customer value realization and ensuring the success of our customers. This role will focus on customers who have made an investment in SAP with S/4HANA Private Cloud along with additional cloud solutions across other customer buying centers.Key...

  • Customer Success Lead

    2 months ago

    Fort Lauderdale, United States CentralReach Full time

    CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. A...

  • Customer Success Analyst

    2 months ago

    Fort Worth, United States Judge Consulting Group Full time

    Responsibilities and tasksSales Excellence Staff cover a wide range of different tasks within the Sales team. With being the main customer contact for orders, shipments and all its connected activities they actively contribute to an outstanding customer experience. Furthermore, they assist the Sales team in several processes. They are team players and will...

  • Customer Success Analyst

    2 months ago

    Fort Worth, United States Judge Consulting Group Full time

    Responsibilities and tasksSales Excellence Staff cover a wide range of different tasks within the Sales team. With being the main customer contact for orders, shipments and all its connected activities they actively contribute to an outstanding customer experience. Furthermore, they assist the Sales team in several processes. They are team players and will...

  • Director of Customer Success, SMB

    2 months ago

    Wayne, United States Kleer and Membersy Full time

    Job DescriptionJob DescriptionSMB Director of Customer SuccessContact: Sarah Colletti, Sarah@kleer.comAs the SMB Director of Customer Success, you will be responsible for developing and implementing strategies to drive customer retention, growth, and loyalty within this segment. This role requires a deep understanding of SMB needs, strong leadership skills,...

  • Customer Success Manager, Emerging

    4 weeks ago

    Wayne, United States Kleer and Membersy Full time

    Job DescriptionJob DescriptionAs a Customer Success Manager on our Emerging team, you'll use strong relationship-building skills, strategic planning abilities, and a keen focus on customer success to develop and support our elite clients, Dental Support Organizations (DSOs). You'll collaborate with internal and external stakeholders, including...

  • Sales Support Analyst

    2 weeks ago

    Wayne, United States Juno Search Partners - Open Positions Full time

    Job DescriptionJob DescriptionOur client, a financial services organization, needs a Contract Sales Support Analyst to join their team in their Wayne, PA location. As a Sales Support Analyst, you will be expected to perform transactional aspects of the structured sales support workflow from application to booking, support application and contract process and...

  • Customer Relations Support Photo

    3 months ago

    Fort Worth, United States Customer Engineering Services (CES) -cesservice Full time

    Job DescriptionJob DescriptionJoin Our Team Today! All new hires to CES are eligible for a $1000 sign-on bonusLooking to kickstart a career in technical services?Do you value independence in planning out your workday? Hoping to find a company that values maintaining a work/life balance? Like the idea of a Monday-Friday daytime job?CES is looking for the...

  • Technical Support Analyst

    2 weeks ago

    Wayne, Pennsylvania, United States Piper Companies Full time

    Piper Companies is seeking a skilled Technical Support Analyst to join our team. This role is essential for ensuring the smooth operation and troubleshooting of various technological devices and systems. Key Responsibilities of the Technical Support Analyst include: • Address daily user support inquiries related to hardware, software, peripherals, mobile...

  • Customer Support Specialist

    4 weeks ago

    Fort Wayne, Indiana, United States Experian Full time

    Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...

  • IT Support Analyst

    2 months ago

    Fort Mill, United States Snider Fleet Solutions Full time

    Job DescriptionJob DescriptionPeople who want to do a great job want to work for a company that values that dedication.We do.Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers...

  • IT Support Specialist in Fort Wayne

    1 week ago

    Fort Wayne, Indiana, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in IT? We invite you to explore an exciting opportunity with us.Role Summary:Our organization is on the lookout for driven and enthusiastic individuals to become part of our expanding team as a Desktop Support Specialist in Fort Wayne. This position plays a crucial role in maintaining our strong...

Customer Success Support Analyst

1 month ago

Fort Wayne, United States Northern Data Systems Full time

Description:

Sharetec is looking for a Customer Success Support Analyst to join our team

At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.

As a Customer Success Support Analyst, you will utilize excellent problem solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. This role exists to provide outstanding, first-in-class support to clients.

This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000.

Who will love this job:

  • Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers
  • Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience
  • Someone who finds satisfaction in solving problems and helping others
  • Someone who is passionate about providing customer service in the banking and financial services industry
  • Someone who thrives in a call center environment
  • Someone who likes to provide technical assistance and advice to end-users by performing a diagnosis
  • Someone who can communicate technical solutions in a user-friendly, clear, and professional manner

As a Customer Success Support Analyst, you will:

  • Use a technical and analytical approach to deliver service and support to end users via remote connections;
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical software issues;
  • Research required information using available resources;
  • Identify and escalate priority issues per client specifications;
  • Accurately process and document case transactions using a designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled callbacks to customers where necessary;
  • Stay current with system information, changes and updates.
  • Participates in after-hours on-call rotation
  • Perform other duties as assigned by Tier II Support Analyst or Support Manager.

You should have:

  • High school diploma or equivalent required; Associates or higher in Business or Computer Science preferred.
  • 2+ years direct customer service in the financial services industry. This should include, but is not limited to credit union or banking operations as a teller, loan officer, ACH processor, etc. OR 2+ years in a support call center environment.
  • Ability to communicate clearly via verbal, written or typed media through a provided telephone and computer.
  • Some technical knowledge is a plus; however, a willingness to learn is necessary.
  • Ability to maintain effectiveness when experiencing major changes in work tasks or work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
  • Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict, working cooperatively with others to set goals, resolve problems, and make decisions that enhance effectiveness
  • Willingness to establish proper courses of action to ensure that work is completed efficiently and on time/within proper time limits
  • High standards of performance for self; assuming responsibility and accountability for successfully completing assignments

REMOTE CANDIDATES: This position is open to candidates residing in the following states: Arizona, Colorado, Florida, Iowa, Illinois, Indiana, Maryland, Maine, Michigan, Minnesota, Mississippi, Montana, North Carolina, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin. We cannot consider candidate who reside in other states at this time.

Why Sharetec:

Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.

Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.

Sharetec is an equal opportunity employer.

Requirements:

Compensation details: 0 Yearly Salary

PIcfbc71698bcb-2871