IT Support Analyst

2 months ago

Fort Mill, United States Snider Fleet Solutions Full time
Job DescriptionJob Description

People who want to do a great job want to work for a company that values that dedication.
We do.

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi-location trucking fleets. In addition to in-shop services, we also offer 24/7 emergency roadside assistance. You’ll be working with people who put everything they’ve got into their jobs. Because they love what they do and they love being on a winning team. We go the extra mile in everything we do.

We Offer:

  • Paid Time Off (PTO) – personal, holiday, sick and vacation
  • Career advancement opportunities
  • 401(k) retirement planning
  • Profit sharing
  • Medical
  • Dental
  • Vision
  • Employer-Paid Life
  • Employer-Paid Short Term Disability
  • And More

We are currently seeking a team member who believes in the “extra mile” philosophy to fulfill our IT Support Analyst role.

The IT Support Analyst role will be responsible for providing experienced support and service in the IT area of the organization. This role will have excellent relationship-building, leadership, project, and team management skills, and the ability to deliver business results with quality. The IT Support Analyst role will be a valuable contributing member of the IT team and not just a task driver and status provider. The IT Support Analyst will lead small to medium projects in support of the Helpdesk. In this role, the individual will be responsible for handling tickets assigned by IT support. They will also provide documentation for processes and software that is implemented in the organization. The IT Support Analyst will also be responsible for training employees in special application projects while documenting these processes. The employee frequently works independently in receiving and resolving customer needs and providing accurate and timely information to customers.

What You’ll Do on a Typical Day:

• The IT Support Analyst provides advanced troubleshooting and support for break/fix service requests, configuration, hardware repairs, network connections, and software installations.
• Advanced knowledge of troubleshooting network, desktop, telephone, cellphones, printers, operating systems, and/or systems hardware and software is necessary.
• Provide technical documentation on IT-related software and services, as needed.
• Submit suggestions to the team on business process improvement based on observations of daily activities in the organization.
• Receive phone calls and monitor the ticketing site for tickets assigned to them and process them using IT SLA (Service Level Agreements). This agreement outlines helpdesk priority levels. Utilize and maintain the helpdesk ticketing software.
• Assist with onboarding new users.
• Gather feedback from end users about system performance.
• Provide advice and technical training, as needed, on assigned projects.
• Keep abreast of technology trends and developments.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• May work outside normal 8-5 hours to assist with projects. This may include weekends and evening hours.
• The position requires autonomy to work independently on projects and requires the employee to manage their own time effectively.

This position is based at the company’s corporate office. The majority of this position will consist of normal office tasks and interaction amongst peers and Snider branches. Overnight and out of market travel to other Snider locations and customers is less than 10%. When traveling to Snider locations, the employee is occasionally exposed to moving mechanical parts/equipment, fumes, or airborne particles, and the noise level is usually moderate to high.

Our Ideal Candidate:

Education or Experience:

• Bachelor’s Degree or relevant industry experience
• Microsoft desktop and server experience preferred with certifications is a plus
• 6+ years leading IT projects
• 6+ years in IT Helpdesk Support
• Working knowledge and experience with portable handheld devices are expected

Certificates and Licenses:

• Technical certifications preferred

Skills and Abilities:

• Excellent planning, written, and organizational skills with clear and organized communication
• Excellent interpersonal skills.
• Ability to coordinate artfully and work with multiple teams
• Excellent documentation skills.
• Ability to create documentation that is presented at a level that is clear to entry-level users
• Able to work as a team member in a team-focused environment
• Self-starter with the ability to drive the team towards a common goal
• Ability to communicate with and manage vendors and consulting partners
• Knowledge of current technologies is necessary

You bring the drive. We’ll provide the training. Apply today to join our winning team.

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