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IT/System Support

2 months ago

Harrisburg, United States Ark Solutions Full time
Ark Solutions Inc is looking for IT/System Support & Training Specialist

Position: IT/System Support & Training Specialist
Location: REMOTE (PA Local)
Duration: 12 Months and possibility of extension

Description:
Client has transitioned to a new Immunization Information System and has an emergent need for an individual to provide help-desk support and train end users.

Will be responsible for answering questions from end users regarding the use of the System both by phone and via email. In addition, this contractor will be responsible for training new and existing end users both in-person and through live on-line trainings. This contractor will assist in creating and updating training materials.

Day-to-day Responsibilities:
  • Provide help desk support by responding to inquiries via phone and email
  • Provide initial and ongoing training to end-users in-person and on-line
  • Provide initial and ongoing training to immunization program staff
  • Serve as a liaison and contact for onboarding provider clinics
  • Develop training tools and guides for all end users
  • Update training materials and presentations as new IIS functionality is implemented or modified
  • Identify website needs and create content to address them
  • Post updated training materials and links to website as necessary
  • Respond to end user inquiries regarding training and onboarding
  • Conduct post-training outreach to end users to provide them with needed materials and to facilitate a seamless transition to
  • Conduct post-training surveys
  • Consistently treat end users, stakeholders, and co-workers with dignity and respect
  • Create and maintain a work environment that is welcoming and respectful of diversity
  • Assist with other related tasks and duties as necessary
  • Travel to in-person trainings as necessary

Experience:
  • Effectively and efficiently provide help desk support and diagnose end user issues
  • Ability to quickly learn and become proficient with using a new computer system
  • Design, plan, and present trainings on complex technical material to a wide variety of audiences
  • Develop and write effective training and promotional materials
  • Use distance training methods including conference call and webinar tools
  • Develop specific goals and plans to prioritize, organize, and accomplish work
  • Establish short-term and long-term objectives and specify the strategies to achieve them
  • Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word
  • Document the status of projects
  • Use phone, email, fax, and messaging to communicate
  • Communicate effectively in writing, orally, electronically and in-person
  • Work independently and as a part of a team
Skills Required / Desired Experience Help desk support and diagnose end user issues Required 5 Years Design, plan, and present trainings on complex technical material to a wide variety of audiences Required 5 Years Experience developing and writing effective training and promotional materials Required 5 Years Distance training methods including conference call and webinar tools Required 5 Years Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word Required