Print Support Specialist |

4 days ago


Mobile, United States RicohRicoh Full time

Summary

Job is as a First Responder for Print Support and working tickets through an IT Help Desk ticketing system.

KNOWLEDGE, SKILLS AND ABILITIES - Excellent customer service skills - Good project management skills and ability to prioritize tasks - Strong technical knowledge of network and site-specific printers, and company products

Responsible for the daily support of network and workstation printers. 

Responds to customer requests for toner, technical support, and training with the focus being on customer service. 

Documents all service calls and requests using Service Now ticketing system and escalates serious problems to a Customer Service Technician. 

Works to ensure that the service level agreements between the customer are achieved. 

In addition, responsibilities include the procurement and management of toner inventory for all devices.

Mileage would be compensated from the main office to any off-site clinics that put in a request for service or supplies. 

They would just use google maps to calculate their mileage from the main hospital to the clinic, and back.

There are about 20 offsite clinics and doctors’ offices we support. All of them are between 2-20 miles away


***Shift Timings***

8:00 am- 5:00 pm (M-F)

Job type: Temp

Roles & Responsibilities

POSITION PROFILE 

Responsible for the daily support of site specific network and workstation printers. 

Responds to customer requests for technical support and training with the focus being on customer service. 

Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. 

Works to ensure that the service level agreements between the customer  are achieved. 

In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. 

JOB DUTIES AND RESPONSIBILITIES 

Daily support of network and workstation printers 

Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. 

Escalates problems to a technician as necessary 

Keeps the customer up to date on the progress of problem resolution

Provides end users with detailed remote access knowledge and documents complete trouble shooting information

Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager

Responsible for on-site hardware & consumables inventory

Responsible for printer procurement as required by the customer 

Responsible for printer hot swap inventory 

Documents and reports all fleet meter reads

Maintains printer fleet tools/databases

Minimum Qualifications

QUALIFICATIONS (Education, Experience and Certifications) T

ypically requires: - High School Diploma (or equivalent) with additional education preferred - IT Help Desk Support experience (application & hardware support) -

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS 

Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.-

Work assignments are diversified. Examples of past precedent are used to resolve work problems. 

New alternatives may be developed to resolve problems- 

Modest physical effort is required. 

Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.)-

Requires moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination

Required Skills

Customer Service Representative Customer Service

printer



  • Mobile, Alabama, United States RicohRicoh Full time

    Job SummaryWe are seeking a highly skilled Print Support Specialist to join our team at RicohRicoh. As a key member of our support team, you will be responsible for providing top-notch technical support and training to our customers.Key ResponsibilitiesProvide daily support for network and workstation printers, ensuring seamless printing operations.Respond...


  • Mobile, United States Rose International Full time

    Job is as a First Responder for Print Support and working tickets through an IT Help Desk ticketing system.Print Support Educational Requirements: High School Diploma (or equivalent) with additional education preferredPrint Support Responsibilities: Excellent customer service skills Good project management skills and ability to prioritize...


  • Mobile, Alabama, United States PHINS LLC Full time

    Job OverviewWe are seeking a dedicated Apparel Printing Specialist to join our team at PHINS LLC. This role involves utilizing advanced screen printing techniques to deliver exceptional quality prints on a variety of garments.Key Responsibilities:Operate and maintain screen printing machinery to achieve high-quality results on different apparel types.Prepare...


  • Mobile, United States Calagaz Printing Inc Full time

    Job DescriptionJob DescriptionProviding Production Specialist produces printed projects on offset and digital presses in accordance with job specifications and company quality standards.Also performs daily/weekly/monthly maintenance on all assigned equipment to ensure optimum output and works closely with other staff members to exceed customer satisfaction...


  • Mobile, Alabama, United States Xante corp Full time

    Job OverviewPosition: Customer Technical Support SpecialistThe ideal candidate will be a proactive individual responsible for delivering technical assistance to our clientele regarding software and a comprehensive range of color digital and inkjet printing devices. Adequate training will be provided to ensure proficiency.This role involves collaboration with...


  • Mobile, Alabama, United States Meta Full time

    Meta Job Description**Job Summary**We are seeking a skilled Printer Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our network and workstation printers.**Key Responsibilities:*** Respond to customer requests for toner, technical support, and training* Document all service...


  • Mobile, United States Calagaz Printing Inc Full time $14 - $18

    Job DescriptionJob DescriptionWe are seeking a Shipping Receiving Specialist to become an integral part of our team! You will help coordinate incoming and outgoing shipment activities.Responsibilities:Assemble, address, pack, and ship merchandise or materialUnpack, verify, and record incoming merchandise or materialArrange appropriate transportation of...

  • IT Support Specialist

    3 months ago


    Mobile, United States J Townsend Personnal, Inc. JTP Temp, Inc. Full time

    Job DescriptionJob DescriptionWe are seeking an IT Support Specialist. You will resolve computer-related issues for your clients.Qualifications:MUST HAVE LASER PRINTERS/ INKJET EXPERIENCEPrevious experience in IT, customer service, or other related fieldsAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and...


  • Mobile, Alabama, United States Gravity IT Resources Full time

    Position Overview:We are seeking a skilled Technology Support Specialist to enhance our TechOps End User Support Team.Role Summary:The Technology Support Specialist will deliver comprehensive support for user-related inquiries and technical challenges. Key responsibilities include the installation, troubleshooting, repair, maintenance, and enhancement of...


  • Mobile, United States INSPYR Solutions Full time

    Title: Project Support Specialist Location: Mobile, AL or St Louis, MO (Hybrid 3/2) Duration: 6 Months Compensation: $30 - $40/HR Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Description: The Project Support Specialist is responsible for effectively supporting project development and application support efforts by completing...


  • Mobile, United States INSPYR Solutions Full time

    Title: Project Support Specialist Location: Mobile, AL or St Louis, MO (Hybrid 3/2) Duration: 6+ Months Compensation: $30 - $40/HR Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Description: The Project Support Specialist is responsible for effectively supporting project development and application support efforts by completing...


  • Mobile, United States Xante Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Technical Support Specialist to join our team! You will resolve computer-related issues for your clients.Responsibilities:Provide technical assistance with computer hardware and softwareResolve issues for clients via phone, in person, or electronicallyRecommend hardware and software improvementsTrack customer...


  • Mobile, Alabama, United States Yellowhammer Investment Group, LLC Full time

    Job OverviewWe are seeking a highly skilled and proactive Executive Support Specialist to join our team at Yellowhammer Investment Group, LLC. As a key member of our administrative staff, you will provide exceptional support to our lead supervisor, ensuring seamless day-to-day operations and contributing to the success of our organization.Key...


  • Mobile, Alabama, United States 4P Consulting Inc. Full time

    Job OverviewGreetings,We trust you are enjoying your day.4P Consulting Inc. is eager to welcome a new individual to our team, and we believe you may be an excellent candidate for the following position:Logistics Support SpecialistLocation: Mobile, AL (Mobile Distribution Control Center)Duration: TBD (anticipated duration: 1 year)Key...


  • Mobile, Alabama, United States AltaPointe Health Systems Full time

    About the RoleAs a Peer Support Specialist with AltaPointe Health Systems, you will play a vital role in providing social interaction and support to individuals in our adult residential services. This is a unique opportunity to make a meaningful difference in the lives of others while working in a dynamic and supportive team environment.Key...


  • Mobile, Alabama, United States Lifelines Counseling Services Full time

    Position OverviewWe are seeking a dedicated and empathetic Support Specialist for Crime Survivors to join our team at Lifelines Counseling Services. This role is designed for individuals who are passionate about providing assistance to those who have faced traumatic experiences. The position offers flexible hours, allowing for remote work while being...


  • Mobile, Alabama, United States University of South Alabama Full time

    Position OverviewThe Academic Records Specialist plays a crucial role in managing and safeguarding the academic documentation of undergraduate students within the College of Education and Professional Studies. This position requires a thorough understanding of student records management and the ability to utilize various systems effectively.Key...


  • Mobile, United States MMR Group Full time

    Job DescriptionJob DescriptionMMR Large Jobsite IT Support SpecialistCompany Culture:At MMR, our most valuable assets are not our buildings or equipment, it is our family of employees with diverse backgrounds and experiences. Our investment in training programs and resources allows our employees to reach both their personal and professional goals. This is...


  • Mobile, Alabama, United States T.J. Maxx Full time

    Position Overview:As a Loss Prevention Customer Support Specialist, you will play a vital role in ensuring a safe and enjoyable shopping experience for all customers.Key Responsibilities:Deliver exceptional and informed service to both internal team members and external patrons.Engage with customers proactively, fostering a welcoming shopping atmosphere.Act...


  • Mobile, Alabama, United States MMR Group Full time

    Job DescriptionAt MMR Group, we are seeking a highly skilled and dedicated IT Support Specialist to join our dynamic team. This position is crucial for providing top-notch technical support to our employees across district offices, satellite offices, and job sites.Key Responsibilities:Provide technical assistance and support for desktop, laptop, and mobile...