Print Support Specialist |
4 days ago
Summary
Job is as a First Responder for Print Support and working tickets through an IT Help Desk ticketing system.
KNOWLEDGE, SKILLS AND ABILITIES - Excellent customer service skills - Good project management skills and ability to prioritize tasks - Strong technical knowledge of network and site-specific printers, and company products
Responsible for the daily support of network and workstation printers.
Responds to customer requests for toner, technical support, and training with the focus being on customer service.
Documents all service calls and requests using Service Now ticketing system and escalates serious problems to a Customer Service Technician.
Works to ensure that the service level agreements between the customer are achieved.
In addition, responsibilities include the procurement and management of toner inventory for all devices.
Mileage would be compensated from the main office to any off-site clinics that put in a request for service or supplies.
They would just use google maps to calculate their mileage from the main hospital to the clinic, and back.
There are about 20 offsite clinics and doctors’ offices we support. All of them are between 2-20 miles away
***Shift Timings***
8:00 am- 5:00 pm (M-F)
Job type: Temp
Roles & Responsibilities
POSITION PROFILE
Responsible for the daily support of site specific network and workstation printers.
Responds to customer requests for technical support and training with the focus being on customer service.
Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.
Works to ensure that the service level agreements between the customer are achieved.
In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
JOB DUTIES AND RESPONSIBILITIES
Daily support of network and workstation printers
Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
Escalates problems to a technician as necessary
Keeps the customer up to date on the progress of problem resolution
Provides end users with detailed remote access knowledge and documents complete trouble shooting information
Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
Responsible for on-site hardware & consumables inventory
Responsible for printer procurement as required by the customer
Responsible for printer hot swap inventory
Documents and reports all fleet meter reads
Maintains printer fleet tools/databases
Minimum Qualifications
QUALIFICATIONS (Education, Experience and Certifications) T
ypically requires: - High School Diploma (or equivalent) with additional education preferred - IT Help Desk Support experience (application & hardware support) -
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.-
Work assignments are diversified. Examples of past precedent are used to resolve work problems.
New alternatives may be developed to resolve problems-
Modest physical effort is required.
Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.)-
Requires moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination
Required Skills
Customer Service Representative Customer Service
printer
-
Print Support Specialist
3 days ago
Mobile, Alabama, United States RicohRicoh Full timeJob SummaryWe are seeking a highly skilled Print Support Specialist to join our team at RicohRicoh. As a key member of our support team, you will be responsible for providing top-notch technical support and training to our customers.Key ResponsibilitiesProvide daily support for network and workstation printers, ensuring seamless printing operations.Respond...
-
Print Support Specialist
3 days ago
Mobile, United States Rose International Full timeJob is as a First Responder for Print Support and working tickets through an IT Help Desk ticketing system.Print Support Educational Requirements: High School Diploma (or equivalent) with additional education preferredPrint Support Responsibilities: Excellent customer service skills Good project management skills and ability to prioritize...
-
Apparel Printing Specialist
2 weeks ago
Mobile, Alabama, United States PHINS LLC Full timeJob OverviewWe are seeking a dedicated Apparel Printing Specialist to join our team at PHINS LLC. This role involves utilizing advanced screen printing techniques to deliver exceptional quality prints on a variety of garments.Key Responsibilities:Operate and maintain screen printing machinery to achieve high-quality results on different apparel types.Prepare...
-
Print Production Specialist
3 months ago
Mobile, United States Calagaz Printing Inc Full timeJob DescriptionJob DescriptionProviding Production Specialist produces printed projects on offset and digital presses in accordance with job specifications and company quality standards.Also performs daily/weekly/monthly maintenance on all assigned equipment to ensure optimum output and works closely with other staff members to exceed customer satisfaction...
-
Customer Technical Support Specialist
1 week ago
Mobile, Alabama, United States Xante corp Full timeJob OverviewPosition: Customer Technical Support SpecialistThe ideal candidate will be a proactive individual responsible for delivering technical assistance to our clientele regarding software and a comprehensive range of color digital and inkjet printing devices. Adequate training will be provided to ensure proficiency.This role involves collaboration with...
-
Printer Support Specialist
8 hours ago
Mobile, Alabama, United States Meta Full timeMeta Job Description**Job Summary**We are seeking a skilled Printer Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our network and workstation printers.**Key Responsibilities:*** Respond to customer requests for toner, technical support, and training* Document all service...
-
Shipping & Receiving Specialist
2 weeks ago
Mobile, United States Calagaz Printing Inc Full time $14 - $18Job DescriptionJob DescriptionWe are seeking a Shipping Receiving Specialist to become an integral part of our team! You will help coordinate incoming and outgoing shipment activities.Responsibilities:Assemble, address, pack, and ship merchandise or materialUnpack, verify, and record incoming merchandise or materialArrange appropriate transportation of...
-
IT Support Specialist
3 months ago
Mobile, United States J Townsend Personnal, Inc. JTP Temp, Inc. Full timeJob DescriptionJob DescriptionWe are seeking an IT Support Specialist. You will resolve computer-related issues for your clients.Qualifications:MUST HAVE LASER PRINTERS/ INKJET EXPERIENCEPrevious experience in IT, customer service, or other related fieldsAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and...
-
Technology Support Specialist
1 week ago
Mobile, Alabama, United States Gravity IT Resources Full timePosition Overview:We are seeking a skilled Technology Support Specialist to enhance our TechOps End User Support Team.Role Summary:The Technology Support Specialist will deliver comprehensive support for user-related inquiries and technical challenges. Key responsibilities include the installation, troubleshooting, repair, maintenance, and enhancement of...
-
Project Support Specialist
2 weeks ago
Mobile, United States INSPYR Solutions Full timeTitle: Project Support Specialist Location: Mobile, AL or St Louis, MO (Hybrid 3/2) Duration: 6 Months Compensation: $30 - $40/HR Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Description: The Project Support Specialist is responsible for effectively supporting project development and application support efforts by completing...
-
Project Support Specialist
2 weeks ago
Mobile, United States INSPYR Solutions Full timeTitle: Project Support Specialist Location: Mobile, AL or St Louis, MO (Hybrid 3/2) Duration: 6+ Months Compensation: $30 - $40/HR Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Description: The Project Support Specialist is responsible for effectively supporting project development and application support efforts by completing...
-
Technical Support Specialist
5 months ago
Mobile, United States Xante Corporation Full timeJob DescriptionJob DescriptionWe are seeking a Technical Support Specialist to join our team! You will resolve computer-related issues for your clients.Responsibilities:Provide technical assistance with computer hardware and softwareResolve issues for clients via phone, in person, or electronicallyRecommend hardware and software improvementsTrack customer...
-
Executive Support Specialist
5 days ago
Mobile, Alabama, United States Yellowhammer Investment Group, LLC Full timeJob OverviewWe are seeking a highly skilled and proactive Executive Support Specialist to join our team at Yellowhammer Investment Group, LLC. As a key member of our administrative staff, you will provide exceptional support to our lead supervisor, ensuring seamless day-to-day operations and contributing to the success of our organization.Key...
-
Logistics Support Specialist
1 week ago
Mobile, Alabama, United States 4P Consulting Inc. Full timeJob OverviewGreetings,We trust you are enjoying your day.4P Consulting Inc. is eager to welcome a new individual to our team, and we believe you may be an excellent candidate for the following position:Logistics Support SpecialistLocation: Mobile, AL (Mobile Distribution Control Center)Duration: TBD (anticipated duration: 1 year)Key...
-
Residential Peer Support Specialist
1 week ago
Mobile, Alabama, United States AltaPointe Health Systems Full timeAbout the RoleAs a Peer Support Specialist with AltaPointe Health Systems, you will play a vital role in providing social interaction and support to individuals in our adult residential services. This is a unique opportunity to make a meaningful difference in the lives of others while working in a dynamic and supportive team environment.Key...
-
Support Specialist for Crime Survivors
2 weeks ago
Mobile, Alabama, United States Lifelines Counseling Services Full timePosition OverviewWe are seeking a dedicated and empathetic Support Specialist for Crime Survivors to join our team at Lifelines Counseling Services. This role is designed for individuals who are passionate about providing assistance to those who have faced traumatic experiences. The position offers flexible hours, allowing for remote work while being...
-
Registrar Support Specialist
2 weeks ago
Mobile, Alabama, United States University of South Alabama Full timePosition OverviewThe Academic Records Specialist plays a crucial role in managing and safeguarding the academic documentation of undergraduate students within the College of Education and Professional Studies. This position requires a thorough understanding of student records management and the ability to utilize various systems effectively.Key...
-
Large Jobsite IT Support Specialist
1 month ago
Mobile, United States MMR Group Full timeJob DescriptionJob DescriptionMMR Large Jobsite IT Support SpecialistCompany Culture:At MMR, our most valuable assets are not our buildings or equipment, it is our family of employees with diverse backgrounds and experiences. Our investment in training programs and resources allows our employees to reach both their personal and professional goals. This is...
-
Loss Prevention Customer Support Specialist
2 weeks ago
Mobile, Alabama, United States T.J. Maxx Full timePosition Overview:As a Loss Prevention Customer Support Specialist, you will play a vital role in ensuring a safe and enjoyable shopping experience for all customers.Key Responsibilities:Deliver exceptional and informed service to both internal team members and external patrons.Engage with customers proactively, fostering a welcoming shopping atmosphere.Act...
-
Large Jobsite IT Support Specialist
4 days ago
Mobile, Alabama, United States MMR Group Full timeJob DescriptionAt MMR Group, we are seeking a highly skilled and dedicated IT Support Specialist to join our dynamic team. This position is crucial for providing top-notch technical support to our employees across district offices, satellite offices, and job sites.Key Responsibilities:Provide technical assistance and support for desktop, laptop, and mobile...