Associate Manager, IT Operations

3 weeks ago


King of Prussia, United States PAREXEL Full time

Associate IT Manager will be responsible for all support queries across the Data & Technology departments, working to deliver best value services for the benefit of our clients, employees and investors through the application of computer and communication technology.

Key Accountabilities:

  • Providing support and assistance to the overall Data & Technology service functions, including end user computing, basic computer system training, inventory management, installations, repairs and maintenance of desktop PCs, notebooks, and printers

  • Supervise and provide work direction to IT support staff, ensuring that the delivery of first class customer experience within the end user computing environment is achieved.

  • Working with senior management to provide forecasting and expenditures related to local budgets

  • Ensuring that the management and provisioning of systems is available to our end users, within the agreed IT catalogue of systems

  • Provide support and leadership to IT related projects, ensuring deliverables are managed in line with deployment.

  • Perform 1-2-1's, appraisals and involved in employees career growth

  • Work closely with management and technical staff to review and define standards

  • Contribute to the team building and collaborative environment for resources to create a high performing work team

Skills:

  • Excellent interpersonal, verbal, and written communication skills

  • Excellent problem-solving skills

  • Client focused approach to work; excellent customer service skills with a "Customer Experience" mindset with their end user support

  • A Flexible attitude with respect to work assignments and new learning

  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

  • Willingness to work in a matrix environment and to value the importance of teamwork

  • Willingness to travel to other locations to provide support as instructed by management

  • Time management and tracking of team members to ensure appropriate allocation of resources is aligned to the business need

Knowledge and Experience:

  • 7 Years + experience in systems support and operations, including LAN administration, PC and user support

  • Prior experience within a supervisor/lead position, managing small work teams with 1 to 4 direct reports

  • Experience managing/supervising individual contributors

  • 7 Years + experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)

  • 7 Years + knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols.

Education:

  • University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.


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