Warranty Customer Care Specialist

1 week ago

Fort Worth, United States LiveWire EV LLC Full time

STACYC, a wholly-owned subsidiary of Harley-Davidson Motor Company, is a fun, upbeat kids’ brand that is passionate about “Sharing the Love of Riding”. STACYC is focused on New Rider Creation within the Powersports, Motorcycle, and Bicycle Channels. As a young, growing company, STACYC is “first to market”, creating a few category within the motorsport and bicycle industries.

Read about our story here: stacyc.com

Summary

We are a successful startup and we’re looking for a self-starting Warranty Customer Care Specialist. As a Warranty / CC Specialist, no one day is the same as the last. It is all about caring for bikes so their owners love riding them. You will troubleshoot repairs and services, for all STACYC bikes and parts. Most importantly, you’ll build relationships with people who trust you to keep their bike running flawlessly.

We’re looking for a teammate with stellar customer service skills, a willingness to learn, and a real motivation to build skills as a technician and Customer Care Specialist.

Responsibilities

  • Develop and maintain in-depth product knowledge for all product lines.
  • Handle all calls/chats from retailers, consumers, and sales reps for warranty and technical issues in a timely fashion.
  • Support in individual Key Account and Global distributor warranty support needs and programs.
  • Use available inventory to resolve warranty and after sales service issues.
  • Packs and ships warranty and service-related items as needed.
  • Handle warranty returns – inspection and response.
  • May support account managers as needed with order entry/customer service.
  • Respond to customer and consumer questions related to products, warranty claims, and more.
  • Be the first point of contact for all product related questions.
  • Provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
  • Analyze customer complaints and provide appropriate corrective actions.
  • Assist directly or route customers to the appropriate personnel for assistance.
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
  • Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
  • Prepare documentation and reports on routine customer correspondence for future reference purpose.
  • Communicate customer feedback to technical and marketing teams to develop processes for better serving customers.
What does it take to work STACYC?
  • A unique and diverse experiences and background that will enable you to provide a differing perspective to fuel our global growth.
  • Have a flair for client communication and understand consumer behavior.
  • Demonstrated ability to work effectively within a group and/or team.
At STACYC, it is not just about the degree you have or what you know. You must also exhibit and demonstrate our valued behaviors in everything you do:
  • Be Accountable
  • Model Integrity
  • Value Individuality and Diversity
  • Inspire Teamwork
  • Encourage Creativity
Skills/education/experience:
  • Years of Related Professional Experience: 1-3 years in customer service. Bike Industry knowledge a plus.
Educational/ Position Requirements:
  • Strong customer service and administrative skills are essential
  • Calm demeanor and positive attitude in the face of challenging situations and conversations
  • High level of organizational skills, attention to detail, and strong work ethic
  • High technical knowledge
  • Ability to problem solve and work independently
  • Good oral and written communication skills
  • Outdoor lifestyle interests preferred
Why work for Stacyc?
  • Competitive industry wages
  • Comprehensive health benefits coverage
  • Group 401K with company matching component
  • Career in an industry that is all about fun


Direct Reports - No

Applicants must be currently authorized to work in the United States.

Visa Sponsorship – this position is not eligible for visa sponsorship

Relocation – This position is not eligible for relocation assistance

Position is located at our corporate office, Fort Worth Texas, No Remote

Pay Range: $20 - $25 per hour

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

StaCyc is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

We offer an inclusive compensation package for all full-time salaried employees including but not limited to, annual bonus programs, health insurance benefits, a 401(K) program, employee discounts on products and accessories, and more.

  • Service and Warranty Manager

    1 week ago

    Fort Worth, United States Panoramic Doors Full time

    Job SummaryThe Service and Warranty Manager is responsible for managing the service and warranty operations of the company. This role ensures that customers receive prompt and effective service support, manages warranty claims efficiently, and maintains high standards of service delivery. The Service and Warranty Manager also plays a key role in enhancing...

  • Service and Warranty Manager

    1 week ago

    Fort Worth, United States Panoramic Doors Full time

    Job Summary The Service and Warranty Manager is responsible for managing the service and warranty operations of the company. This role ensures that customers receive prompt and effective service support, manages warranty claims efficiently, and maintains high standards of service delivery. The Service and Warranty Manager also plays a key role in enhancing...

  • Service and Warranty Manager

    2 weeks ago

    Fort Worth, United States Panoramic Doors Full time

    Job SummaryThe Service and Warranty Manager is responsible for managing the service and warranty operations of the company. This role ensures that customers receive prompt and effective service support, manages warranty claims efficiently, and maintains high standards of service delivery. The Service and Warranty Manager also plays a key role in enhancing...

  • Service and Warranty Manager

    2 weeks ago

    Fort Worth, United States Panoramic Doors Full time

    Job SummaryThe Service and Warranty Manager is responsible for managing the service and warranty operations of the company. This role ensures that customers receive prompt and effective service support, manages warranty claims efficiently, and maintains high standards of service delivery. The Service and Warranty Manager also plays a key role in enhancing...

  • Customer Care Representative

    1 week ago

    Fort Worth, United States Ashton Woods Full time

    **Customer Care Representative** **Department:** Warranty Ashton Woods Homes is one of the nations largest private homebuilding companies, with operations in Atlanta, Austin, Charleston, Dallas, Houston, Naples, Orlando, Phoenix, Raleigh, San Antonio, Sarasota and Tampa. Recently named both Atlantas Best Place to Work and the #1 Most Trusted Homebuilder in...

  • Customer Care Specialist

    4 weeks ago

    Fort Worth, United States Serenity Healthcare, LLC Full time

    Customer Care Specialist Onsite - Fort Worth, TX Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist...

  • Customer Care Specialist

    4 weeks ago

    Fort Worth, United States Serenity Healthcare, LLC Full time

    Customer Care Specialist Onsite - Fort Worth, TX Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist...

  • Customer Care Specialist

    4 weeks ago

    Fort Worth, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care Specialist  Onsite – Fort Worth, TX Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...

  • Customer Care Specialist

    1 month ago

    Fort Worth, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care Specialist  Onsite – Fort Worth, TX Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...

  • Lead Start Up/warranty Technician

    1 week ago

    Fort Worth, United States Lochridge-Priest Inc Full time

    Lochridge-Priest is a family owned and operated company that has served the Central Texas area for over 60 years. Also, we are the largest provider of residential and commercial heating and air-conditioning services, plumbing and electrical services in Central Texas. With offices in Waco, Temple, DFW, and Corsicana and over 400 employees, we're dedicated to...

  • Warranty Manager

    1 month ago

    Fort Valley, United States Blue Bird Corporation Full time

    Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world - 25 million children twice a day - making them...

  • Warranty Manager

    4 weeks ago

    Fort Valley, United States Blue Bird Corporation Full time

    Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world - 25 million children twice a day - making them...

  • Warranty Manager

    1 month ago

    Fort Valley, United States Blue Bird Full time

    Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world - 25 million children twice a day - making them...

  • Warranty Manager

    4 weeks ago

    Fort Valley, United States Blue Bird Full time

    Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world - 25 million children twice a day - making them...

  • Warranty Manager

    4 weeks ago

    Fort Valley, United States Blue Bird Full time

    Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world - 25 million children twice a day - making them...

  • Bilingual Customer Care Post-Sale Specialist

    1 week ago

    Fort Worth, United States LaSalle Network Full time

    LaSalle Network has partnered with the world's largest auctioneer of used heavy equipment and trucks. They are looking for a skilled and passionate Bilingual Customer Care Post- Sales Specialist to join their dynamic team. Shifts are onsite in Fort Worth, TX, Monday-Friday, between 7am-7pm CST. Compensation for this position is $19/hr. Bilingual Customer...

  • Customer Care Specialist Int

    3 days ago

    Fort Worth, United States OneMain Financial Full time

    Customer Service Specialist (Intermediate) As a Customer Service Specialist, you will become an integral part of our quality-driven team. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using...

  • Customer Care Specialist I

    2 weeks ago

    Fort Worth, United States Deluxe Corporation Full time

    **Customer Care Specialist I** **The Culture at Deluxe** I've been here 33 years. I love being here because I love the people I work with. Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career. Love it, it's been an exciting time at Deluxe. I think...

  • Customer Service Tech_

    3 hours ago

    Fort Worth, United States D.R. Horton Full time

    *D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers...

  • Warranty Writer

    3 weeks ago

    Fort Pierce, United States GENERAL RV CENTER Full time

    Overview: The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet...