![Blue Bird Corporation](https://media.trabajo.org/img/noimg.jpg)
Warranty Manager
1 month ago
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world - 25 million children twice a day - making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 20,000 propane, natural gas, and electric powered buses in operation today. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY:
Reporting to the Vice President, Parts & Service; this role is responsible for overseeing activities related to warranty claims, for management & compliance of all activities related to delivery stops, recalls & technical campaigns and development of systems & processes to support warranty & campaign activities. The Warranty & Campaign Manager works closely with various departments, including engineering, operations, service, sales, and parts to ensure efficient warranty & campaign processes and exceptional customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Administer Company's warranty policies and procedures fairly, consistently and expeditiously with Company's dealers and dealer service centers
* Management of team to support recalls and technical campaigns, marketing projects to improve completion rates
* Develop, implement and continually improve warranty policies, procedures and associated processes
* Analyze accurate and detailed warranty analytical data to identify trends and opportunities for product and process improvement
* Maximize supplier recovery for supplier caused warranty issues
* Develop, integrate, establish, and monitor operational processes for the implementation of recalls and technical campaigns as per regulatory requirements
* Meet with NHTSA as required providing updates on actions taken or planned to improve recall completion rates
ADDITIONAL DUTIES:
* Provide guidance, support and oversight of warranty & campaign team members, including performance management and professional development
* Day-to-day management of warranty & campaign application software
* Support development of training opportunities for dealer warranty personnel
* Steer the activities pre- & post launch of technical campaign or recall with various departments
KNOWLEDGE, SKILLS AND ABILITIES:
* Proven experience in warranty & campaign management, preferably in a vehicle manufacturing environment
* Strong knowledge of warranty processes, including claim management and dispute resolution
* Strong analytical skills with experienced focused on analyzing warranty and service data to identity and scope critical issues facing the business
* Proficiency using warranty & campaign management software and data analytics software
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
* Excellent communication skills for contact with dealers and customers and the ability to interact with tact and courtesy and maintain professional manner
* Attention to detail and a commitment to accuracy in warranty & campaign related documentation and record keeping
EDUCATION AND EXPERIENCE:
* Bachelor's degree in Business, Engineering, or a related field required
* 10 years in Warranty Management/Administration, with at least 3 years in a management or leadership role
* 5+ years in Automotive/Truck (on-road) Industry; OEM preferred, but dealer possible
* 3+ years Recall/Campaign Administration experience
WE VALUE
* Ability to anticipate and understand customer needs and provide guidance;
* Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters;
* Strong project management skills. Exposure to difficult or complex projects a plus;
* Ability to influence stakeholders;
* Effective communication and ability to communicate complex compensation details in a clear manner;
* Flexible workspaces and work hours that help you unleash the best you;
* Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
* The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird's winning culture is fueled by our ability to respect, encourage, celebrate and embrace the unique perspectives of all of our employees. We are proud to be an Equal Opportunity and Affirmative Action employer who is committed to providing all of our employees with a work environment free of discrimination or harassment. We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, national, social or ethnic origin, religion, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
We have other current jobs related to this field that you can find below
-
Warranty Manager
4 weeks ago
Fort Valley, United States Blue Bird Full timeBlue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world - 25 million children twice a day - making them...
-
Warranty Manager
4 weeks ago
Fort Valley, United States Blue Bird Full timeBlue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world - 25 million children twice a day - making them...
-
Warranty Campaign Manager
1 month ago
Fort Valley, United States Blue Bird Corporation Full timeReporting to the Vice President, Parts & Service; this role is responsible for overseeing activities related to warranty claims, for management & compliance of all activities related to delivery stops, recalls & technical campaigns and development of Campaign Manager, Warranty, Manager, Project Management, Operations, Skills, Manufacturing, Business Services
-
Service and Warranty Manager
2 weeks ago
Fort Worth, United States Panoramic Doors Full timeJob SummaryThe Service and Warranty Manager is responsible for managing the service and warranty operations of the company. This role ensures that customers receive prompt and effective service support, manages warranty claims efficiently, and maintains high standards of service delivery. The Service and Warranty Manager also plays a key role in enhancing...
-
Service and Warranty Manager
2 weeks ago
Fort Worth, United States Panoramic Doors Full timeJob Summary The Service and Warranty Manager is responsible for managing the service and warranty operations of the company. This role ensures that customers receive prompt and effective service support, manages warranty claims efficiently, and maintains high standards of service delivery. The Service and Warranty Manager also plays a key role in enhancing...
-
Service and Warranty Manager
2 weeks ago
Fort Worth, United States Panoramic Doors Full timeJob SummaryThe Service and Warranty Manager is responsible for managing the service and warranty operations of the company. This role ensures that customers receive prompt and effective service support, manages warranty claims efficiently, and maintains high standards of service delivery. The Service and Warranty Manager also plays a key role in enhancing...
-
Service and Warranty Manager
2 weeks ago
Fort Worth, United States Panoramic Doors Full timeJob SummaryThe Service and Warranty Manager is responsible for managing the service and warranty operations of the company. This role ensures that customers receive prompt and effective service support, manages warranty claims efficiently, and maintains high standards of service delivery. The Service and Warranty Manager also plays a key role in enhancing...
-
Warranty Coordinator
2 weeks ago
West Valley City, United States HOJ Innovations Full timeAs the Warranty Coordinator, you will be responsible for administrating the warranty claim process to maximize efficiency and return on warranty claims. Essential Functions Provide guidance to the Parts and Service Manager on validity of all warranty claims. Contact manufacturer for pre-approval and scope of repair before work begins. Advise Service...
-
Warranty Technician
2 weeks ago
Fort Mill, United States True Homes Full timeTrue Homes, a USA Today's 2024 Top Workplace is growing! Because of this tremendous growth, we are searching for a newWarranty Technician or what we refer to as a "Client Services Advocate" to join our Field Operations team. If you are looking to join a team that values you and want to be part of a company that takes a new approach to home building and...
-
Warranty Technician
3 weeks ago
Fort Mill, United States True Homes Full timeTrue Homes, a USA Today's 2024 Top Workplace is growing! Because of this tremendous growth, we are searching for a newWarranty Technician or what we refer to as a "Client Services Advocate" to join our Field Operations team. If you are looking to join a team that values you and want to be part of a company that takes a new approach to home building and...
-
PacLease Warranty Administrative Clerk
4 weeks ago
West Valley City, United States Kenworth Sales Full timeAre you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 35 locations with over 1300...
-
Warranty Admin Assistant
2 months ago
Fort Myers, United States Sonic Automotive Full timeRecords, and submits warranty claims to the factory and/or distributor and reconciles them accordingly. Duties and Responsibilities: - Processes warranty claims on a timely basis for each franchise or distributor. - Processes all warranty paperwork t Admin Assistant, Warranty, Operations Manager, Assistant, Automotive, Insurance, Claims
-
Warranty Admin Assistant
2 months ago
Fort Myers, United States Sonic Automotive, Inc. Full timeJob Description Purpose: Records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly. Duties and Responsibilities: * Processes warranty claims on a timely basis for each franchise or distributor. * Processes all warranty paperwork to ensure proper documentation. * Verifies criteria required by factory or...
-
Warranty Customer Care Specialist
2 weeks ago
Fort Worth, United States LiveWire EV LLC Full timeSTACYC, a wholly-owned subsidiary of Harley-Davidson Motor Company, is a fun, upbeat kids’ brand that is passionate about “Sharing the Love of Riding”. STACYC is focused on New Rider Creation within the Powersports, Motorcycle, and Bicycle Channels. As a young, growing company, STACYC is “first to market”, creating a few category within the...
-
HVAC Warranty/Inventory Administrator
4 weeks ago
Fort Myers, United States J N D Mechanical LLC Full timeJob SummaryJND Mechanical is looking for a highly organized and self-motivated individual to help the Service Department. You should be comfortable processing service requests, ordering and tracking inventory and parts for service. No weekends or On Call rotation.The ideal candidate is a tech-savvy, intellectually curious individual with excellent...
-
Warranty Admin- Mercedes Benz of Fort Washington
2 weeks ago
Fort Washington, United States Herb Gordon Full timeMercedes Benz of Fort Washington is looking to add an experienced Warranty Admin to our growing team! Warranty Administrators ensure the dealership is paid for warranty work by preparing, recording, submitting, and following up on all claims, and reconciles them accordingly. - Previous Reynolds and Reynolds experienced preferred _ Experience Everything...
-
HVAC Warranty/Inventory Administrator
3 weeks ago
Fort Myers, United States J N D Mechanical LLC Full timeJob Summary JND Mechanical is looking for a highly organized and self-motivated individual to help the Service Department. You should be comfortable processing service requests, ordering and tracking inventory and parts for service. No weekends or On Call rotation. The ideal candidate is a tech-savvy, intellectually curious individual with excellent...
-
HVAC Warranty/Inventory Administrator
4 weeks ago
Fort Myers, United States J N D Mechanical LLC Full timeJob Summary JND Mechanical is looking for a highly organized and self-motivated individual to help the Service Department. You should be comfortable processing service requests, ordering and tracking inventory and parts for service. No weekends or On Call rotation. The ideal candidate is a tech-savvy, intellectually curious individual with excellent...
-
HVAC Warranty/Inventory Administrator
4 weeks ago
Fort Myers, United States JND Mechanical Full timeJob DescriptionJob DescriptionJob SummaryJND Mechanical is looking for a highly organized and self-motivated individual to help the Service Department. You should be comfortable processing service requests, ordering and tracking inventory and parts for service. No weekends or On Call rotation.The ideal candidate is a tech-savvy, intellectually curious...
-
Lead Start Up/warranty Technician
2 weeks ago
Fort Worth, United States Lochridge-Priest Inc Full timeLochridge-Priest is a family owned and operated company that has served the Central Texas area for over 60 years. Also, we are the largest provider of residential and commercial heating and air-conditioning services, plumbing and electrical services in Central Texas. With offices in Waco, Temple, DFW, and Corsicana and over 400 employees, we're dedicated to...