Senior Account Manager
2 weeks ago
- Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
- Oversees the servicing of a designated book of business as relating to marketing, claims, and administration.
- Researches an issues’ root cause, implements, and resolves policy-related issues.
- Recommends potential enhancements or improvements to processes, products, and/or policies.
- Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
- Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations.
- Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans.
- Engages in Client strategy meetings to manage insured expectations for upcoming term.
- Develops and presents coverage plan and renewal terms to Client.
- Assesses and interprets exposure information from the Client.
- Analyzes quotes from carriers to determine appropriate recommendations.
- Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures.
- Facilitates Client premium financing.
- Participates in negotiations with carriers for new and renewal quotes.
- Collaborates with senior staff in selecting new markets for submission and requesting quotes.
- Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive.
- Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors.
- Researches and understands industry trends and government regulations.
- Mentors and trains junior-level staff.
- Performs other responsibilities and duties as needed.
- Bachelor's Degree in Business Administration or related field and/or years of experience equivalent.
- Typically, more than 5 years of Client services experience is required.
- Knowledge of marine insurance (e.g., hull, P&I, MEL, USL&H, vessel pollution, marine general liability, cargo/stock through-put, and other ocean marine specific coverages).
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
- Strong verbal and interpersonal communication skills required.
- Demonstrates strong working knowledge and experience within brokerage industry.
- Understands industry trends and governmental regulations.
- Ability to complete continuing education requirements as needed.
- Ability to attend company, department, and team meetings as required, including industry training sessions.
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information.
- Ability to efficiently organize work and manage time to meet deadlines.
- Ability to travel by automobile and aircraft.
- Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.
- Ability to work on a computer for a prolonged amount of time.
- Ability to work outside of normal business hours as needed.
- Legally able to work in the United States.
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